Hurricane Irma Information

INVITATION HOMES

Florida Emergency Information Line – (800) 342-3557

The Florida Emergency Information Line (FEIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.

FEIL line is currently activated and available 24 hours, 7 days a week.

FEMA and Other Disaster Recovery Resources

In recent weeks, some of our Florida residents and their families have experienced difficulties as a result of Hurricane Irma. In addition to our efforts to quickly repair Invitation Homes that were damaged, we wanted to make sure you were aware of some of the resources that may be beneficial to you as you recover from the storm. Please note that this is not an exhaustive list but is being provided to you in an effort to provide some resources that may be of assistance during this difficult time. Click here for resources >>

Maintenance

Does your home have storm damage? Please visit the resident portal to request service.

You may also report storm related maintenance concerns by calling your local resident maintenance service line.

Request Service Button

FAQ

  1. Will Residents be charged for damages to their home due to boarding it up or installing hurricane shutters?
    We appreciate your efforts to protect your family and property and you will not be charged for any damages incurred in boarding up or shuttering your home.
  1. Will Invitation Homes find temporary housing for Residents if their home is uninhabitable?
    For immediate assistance if the home is uninhabitable temporary housing is a coverage provided through your renter’s insurance. We encourage you to contact them so they can assist in this process.We are making every effort to assess our properties as soon as possible.  If the home is uninhabitable we will offer placement in another comparable Invitation Home if one is available.
  1. Will Invitation Homes be refunding hold-fees or deposits for homes in Florida if the home is damaged?
    We will refund any hold fees or deposits and terminate the lease if a home is damaged according to lease terms.  That said, we will do everything we can to ensure you are able to move in to the home you have chosen, or if that is not possible, then we will work with you to find you one that is comparable.

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