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Your Winter ProCare Appointment

Although the holiday season is behind us, winter is in full swing. We don’t want you caught in the cold with winter headaches like frozen pipes, expensive energy bills, or clogged gutters. That’s why every Invitation Homes resident enjoys a special brand of VIP treatment called ProCare. ProCare Service is professional, proactive, and always just a call or click away. So you can enjoy continuous, worry-free living – from Day 1 to Day 365 and beyond.

See what our residents have to say about ProCare:

“It’s so easy to schedule routine maintenance with Invitation Homes. They just take the worry out of having a house!” – Gwyneth F., Invitation Homes Resident

What is ProCare? 

ProCare Service is one way we show our residents that their safety and living experience is our top priority at Invitation Homes. From the moment you decide to sign a lease, we’ll make sure your home’s systems and appliances are working like they should every step of the way.

ProCare Service is resident-friendly service:

Move-in orientation

Before you move in, each home undergoes a multi-point home inspection and refurbishment, so everything will be up to standard the moment you walk through the front door. We will also walk through the home with you, addressing any questions or concerns and explaining everything you need to know, from changing the air filters to setting up your Smart Home package.

Post move-in visit

The next step in your worry-free leasing experience comes once you’ve unpacked and settled into your space. After making the space feel like your own, we’ll come by to address any issues you’ve identified during the move, ensure everything is in working order, and point out aspects of the home you should focus on to help maintain a safe home.

Mid-lease checkup 

In order to stay a few steps ahead of the inclement weather and those pesky maintenance needs, we’ll schedule a mid-lease check up to catch small issues early and prevent bigger problems later on. The functionality of the plumbing, appliances, and cooling and heating system will be assessed by one of our certified ProCare service technicians so that we may better anticipate seasonal changes.

24/7 Emergency & Routine Maintenance 

We know life is unpredictable, so if any maintenance issues come up between our scheduled visits, you can easily contact our ProCare technicians with a click or a call and schedule a house visit. When it comes to your home’s maintenance, we’re in this together. Caring for your home is a partnership between you and the Invitation Homes maintenance team. Maintenance is especially important in the winter where low temperatures and inclement weather can cause long-term damage to your Invitation Home.

Check out this video for tips about how to winterize your home:

Why make an appointment?

We want your house to feel like a welcoming, secure home. Whether you’re a seasoned resident or you’re signing your first lease, we want you to experience the ProCare difference every day.

Our ProCare Service is a proactive approach to aspects of property management such as maintenance visits and periodic preventive home care. With ProCare-licensed vendors, and certified technicians, all your needs will be met in a professional and prompt manner. Our ProCare service center ensures constant and convenient communication, from fast response and issue resolution to our 24/7 maintenance service.

How can I make an appointment?

Scheduling a ProCare appointment is just a click or call away. The resident portal on our website is easy to use and provides contact information specific to your location for maintenance issues and emergencies. If you have questions regarding your lease or other aspects of your home, visit our ProCare Service Center online and enjoy the fast and friendly responses!

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Providing Excellent Service

“The customer service is so professional and satisfying. It makes renting so easy and comfortable.” – Jean D., Miami