Manage utilities
Get automatic access to Utility Management when you renew.
Manage water, sewer and trash in 1 convenient place.
Just $9.95 per month*
Get easy access to your utility usage and billing wherever you go. When you renew your lease, you’ll automatically be enrolled in Invitation Homes’ Utility Management, powered by Conservice. Your new service will begin at the start of your lease. Remember, electricity and gas are your responsibility and must be kept in your name.
What you get
Track and manage 3 utilities in 1 app
Accessible customer service with live chat feature
Transparent billing
Request additional trash bins or pickups anytime
How it works
Renew your lease and continue to make memories inside your home.
You’ll automatically be enrolled in Utility Management as part of your Lease Easy bundle.
Pay a low rate of $9.95 per month to manage water, sewer and trash accounts (rate varies by location).
Usage and management charges will appear in your Resident Portal as part of your total monthly rent.
That’s it! Everything else is handled by Conservice.
Conservice handles most utilities; 2 are your responsibility.
You won't need to transfer or activate water, sewer and trash services into your name during your lease term. Invitation Homes will retain responsibility for these utilities while you're our resident.
*You will still be required to transfer electricity and gas into your name, or you will be charged extra fees each month until you've made the transfers. These 2 utilities will also be billed separately by your local providers.
Here's when your bills are due.
Charges for water, sewer and trash will appear on your resident ledger. A single monthly payment encompassing both rental and utility fees will be required. Conservice will also email you a monthly statement itemizing your charges.
Frequently asked questions
When will I see the fee for my Invitation Homes Utility Management on my ledger?
At the earliest, you will generally see the fee added to your monthly ledger 1 month after your new lease start date.
All residents will benefit from a price lock guarantee for the duration of the lease term. In other words, the price won’t change during your lease.
Are all my utilities going to be managed by Conservice?
Three of your utilities will be managed by Conservice: water, sewer and trash. You must keep your gas and electric service in your name.
If you don’t have gas and electric in your name when Conservice begins managing your other utilities, you will be charged additional fees each month until you transfer your service.
I already have utilities set up in my name. Can I keep my current service?
You can keep your current utility service, but you can’t keep it in your name. After you start your renewed lease, Conservice will take over management of your utilities. Conservice will move the service out of your name and take care of billing.
How do I set up my account with Conservice?
You don’t have to set up your account with Conservice. They’ll handle everything!
When you start your new lease, Conservice will take over management and billing of your utility account. You’ll just pay a low monthly fee with your rent.
Can I opt out of the Utility Management service from Invitation Homes?
No, you cannot opt out of the Utility Management service. It is a mandatory element of your leasing agreement and the associated fee is required.
Do I need to cancel my current utilities to participate in this service?
No, after you start your renewed lease, Conservice will take over management of your utilities. You don't have to do anything.
Conservice will move the utilities out of your name and take care of billing.
I was billed twice this month. Why am I being billed twice?
If you see multiple utility service charges on your bill, please contact Conservice for assistance.
I don’t want to use Conservice. I have been managing and paying my utilities just fine.
We understand this change may feel inconvenient, and we want to make sure you are comfortable with our new service provider.
We have chosen Conservice because of their track record of delivering reliable service. The Utility Management service is a standard requirement in all of our lease agreements. We don’t offer any leases that don’t come with it. It’s part of our worry-free leasing lifestyle and your Lease Easy bundle. It’s all designed to make your life more convenient.
Need more help? Contact Conservice!
You can contact Conservice directly at 1-844-832-2550 . You can also reach them at [email protected] .