Want to see some helpful tips from our friendly pros that make doing your part easier? Our series of how-to videos will walk through common household fixes.
Request a repair or maintenance service.
Track your home maintenance services 24/7.
Access your maintenance service history.
Easily upload and edit photos and videos from your phone.
Reschedule service visits and receive push notifications for upcoming visits.
One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees. Read more about ProCare.
You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). We’ll handle larger maintenance issues. Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out our resident responsibilities page.
Your account will be charged for maintenance service requests in the following situations, so please avoid them:
Damage caused by you, your pet, or a guest.
If an issue is not reported to us and causes damage.
If someone over the age of 18 is not at your home during a service visit.
If an appointment is canceled in less than one business day.
No, pools must be maintained by Invitation Homes trained professionals. Please promptly contact your local Invitation Homes maintenance team to resolve any pool-related issues. Please do the same for any safety features, such as self-closing and self-latching gates.