Help stop the spread.
We’re taking extra measures to prevent the spread of the COVID-19 through our new contactless service visits. Please take the same precautions to keep our visits as contactless as possible.
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Maintenance service requests
Maintaining your home is a partnership.
At Invitation Homes, we take care of major issues like appliances, heating, and air conditioning systems. But our residents are expected to handle smaller items like light bulbs, pest control, minor plumbing clogs, and basic pool maintenance. See a full list of your responsibilities .
Our new maintenance app is part of your worry-free lifestyle.
Request a repair or maintenance service.
Track your home maintenance services 24/7.
Access your maintenance service history.
Easily upload and edit photos and videos from your phone.
Reschedule service visits and receive push notifications for upcoming visits.
For urgent issues, call our 24/7 hotline: 888-330-4969 .
The button below takes you to our maintenance portal login screen. Your username is the email address you gave us. If you’ve previously accessed the portal, click the “Forgot Your Password” link to create a new password. To create a new account, click the “Don’t have an account? Sign up” link under the login box.
Maintenance fast answers
How do I submit a service request?
Through our convenient maintenance portal. The easiest way to get there is with our new mobile app. Of course, you can always access the portal
on your desktop.
What is the maintenance portal?
It’s a convenient place where you can request a repair, keep up your digital “Fridge List,” get service request updates, and watch handy how-to maintenance videos. To make accessing these services even easier, download the mobile app on the App Store or Google Play Store .
How do I create an account?
It’s easy. Simply sign up through our mobile app (download on the App Store or Google Play Store ) or on the desktop portal .
What is the digital Fridge List...and why do I need it?
The Fridge List is a handy tool we created to help you keep track of minor, non-emergency maintenance requests. By bundling your work orders together for a future ProCare visit, you avoid having to take time off of work multiple times.
Who will come to my house?
ProCare visits are handled by our professional ProCare certified techs who are background-checked and carefully trained. If a maintenance issue requires the help of a specialist, we have a vendor network of highly qualified technicians and tradespeople who must follow a strict code of conduct .
How do I become a vendor partner?
Thanks to a strong vendor network, Invitation Homes prepares and maintains 80,000 homes in 16 markets across the U.S. If you’re interested in joining the team, please review our requirements and submit your business’ information .
In this together.
Want to see some helpful tips that make doing your part easier? Our series of how-to videos will walk through common household fixes.