Invitation Homes Maintenance app

Submit a service request any time with our maintenance app.

Request a repair or maintenance service.

Track your home maintenance services 24/7.

Access your maintenance service history.

Easily upload and edit photos and videos from your phone.

Reschedule service visits and receive push notifications for upcoming visits.

Watch our ProCare Pro Tips

Want to see some helpful tips from our friendly pros that make doing your part easier? Our series of how-to videos will walk through common household fixes.

Help stop the spread.

We’re taking extra measures to prevent the spread of the COVID-19 through our new contactless service visits. Please take the same precautions to keep our visits as contactless as possible.

Safety precautions

Maintenance frequently asked questions

How do I submit a service request?

Through our convenient maintenance portal. The easiest way to get there is with our new mobile app. Of course, you can always access the portal on your desktop.

How do I create a work order on the portal?

The easiest way to put a service order into the maintenance portal is with our mobile app . Of course, you can always access the resident maintenance portal on your desktop or browser. 

What counts as an emergency maintenance issue?

One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees. Read more about ProCare.

How do I request emergency maintenance?

Call our 24/7 maintenance hotline at 888-330-4969 . But if there is a life-threatening event –such as a fire – please call 911. Read more about ProCare.

What's the emergency maintenance number?

For maintenance emergencies or other urgent issues, please call our 24/7 hotline: 888-330-4969

What are my maintenance responsibilities?

You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). We’ll handle larger maintenance issues. Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out our resident responsibilities page.  

Will I be charged for maintenance service requests?

Your account will be charged for maintenance service requests in the following situations, so please avoid them: 

  • Damage caused by you, your pet, or a guest. 

  • If an issue is not reported to us and causes damage. 

  • If someone over the age of 18 is not at your home during a service visit. 

  • If an appointment is canceled in less than one business day. 

If I have a pool at my home, can I do maintenance myself and not have to pay the $120 monthly maintenance fee?

No, pools must be maintained by Invitation Homes trained professionals. Please promptly contact your local Invitation Homes maintenance team to resolve any pool-related issues. Please do the same for any safety features, such as self-closing and self-latching gates. 

What should I do if I'm locked out of the house?

If you get locked out of the house, you can call our 24/7 hotline: 888-330-4969 . You can also request assistance through the maintenance portal on our mobile app . And you can always access the portal on your web browser here .