ProCare
Experience the highest level of professional care.
When it comes to your peace of mind, we’re proactive.
Why wait for something to go wrong? We keep your home in good working order by performing proactive maintenance visits twice a year. We encourage you to keep a digital Fridge List of minor issues that can be addressed during these visits.
Makes sure everything is working as it should.
Catches small issues early – saving you time and hassles.
Helps you feel more comfortable and secure.
ProCare service is part of your worry-free lifestyle.
Starting strong on day 1
Your Move-In Orientation is a key part of ProCare. That’s when we explain everything you need to know about living in your home, including ways to help maintain it. And remember: your home had to pass a rigorous inspection prior to move-in.
About 45 days later
Once you’re settled in, a ProCare certified technician will perform a 45-Day Follow-Up to make sure everything is working properly and address items on your digital Fridge List. You can manage this appointment and your Fridge List on our maintenance app.
Then every 6 months
We’ll ask you to schedule a 6-Month Checkup twice a year. During each visit, the tech will inspect your home’s major systems and address Fridge List items and maintenance requests. We’ll send you a friendly reminder as each date approaches.
Maintenance App
Save time. Do it all online.
Our new, easy-to-use maintenance app is the best way to request a repair, keep up your Fridge List, get service request updates, and watch how-to maintenance videos. Our convenient maintenance portal is always there for you, too.
ProCare frequently asked questions
What is ProCare?
ProCare is our exclusive proactive maintenance program that plays a key role in your worry-free leasing lifestyle. Conveniently scheduled ProCare visits catch small issues early – saving you time, money, and hassle in the long run. Read more about ProCare.
What is the resident orientation all about?
The purpose of your resident orientation is to make you feel 100% comfortable in your new home. Your Move-In Orientation is a key part of ProCare, our proactive maintenance program. During the orientation we explain everything you need to know about living in your home, including ways to help maintain it. And remember, your home had to pass a rigorous inspection prior to move-in. Read more about ProCare.
What is this "Fridge List" I've heard about?
The Fridge List is a convenient digital list of maintenance items you can tell us that you would like to have addressed during your next ProCare visit. Bundling these items saves us trips and saves you time off. Try using our new maintenance app
to manage your list. It’s easy. Read more about ProCare.
Who will come to my house for ProCare?
ProCare visits are handled by our professional ProCare certified techs who are background-checked and carefully trained. If a maintenance issue requires the help of a specialist, we have a vendor network of highly qualified technicians and tradespeople who must follow a strict code of conduct. Read more about ProCare.
How are you dealing with Covid-19?
Right now, all of our regularly occurring ProCare visits are on hold to help prevent the spread of COVID-19. We hope to reinstate them soon. In the meantime, contactless service visits are being performed when maintenance is necessary.
How often do ProCare visits occur?
Twice a year. Your very first visit is automatically set for 45 days after the start of your lease. At the end of that visit, we’ll schedule the next visit (and so on). To make it easy, your appointments can be managed on our maintenance app
or portal
. Plus, we’ll always send you friendly reminders. Read more about ProCare.
How should I prepare for my ProCare visit?
Please enter any maintenance concerns on your Fridge List at least 24 hours before your scheduled visit so your ProCare tech can allow adequate time for the appointment. And make sure the tech has access to all areas of the interior and exterior of the home to allow for a full home checkup. Read more about ProCare.
Can my 17-year-old kid let the ProCare tech in?
Sorry, but no. Someone over the age of 18 must be present for the entire duration of the appointment. Read more about ProCare.
What counts as an emergency maintenance issue?
One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees. Read more about ProCare.
How do I request emergency maintenance?
Call our 24/7 maintenance hotline at 888-330-4969
. But if there is a life-threatening event –such as a fire – please call 911. Read more about ProCare.