Why wait for something to go wrong? We keep your home in good working order by performing proactive maintenance visits twice a year. We encourage you to keep a digital Fridge List of minor issues that can be addressed during these visits.
Makes sure everything is working as it should.
Catches small issues early – saving you time and hassles.
Helps you feel more comfortable and secure.
Your Move-In Orientation is a key part of ProCare. That’s when we explain everything you need to know about living in your home, including ways to help maintain it. And remember: your home had to pass a rigorous inspection prior to move-in.
Once you’re settled in, a ProCare certified technician will perform a 45-Day Follow-Up to make sure everything is working properly and address items on your digital Fridge List. You can manage this appointment and your Fridge List on our maintenance app .
We’ll ask you to schedule a 6-Month Checkup twice a year. During each visit, the tech will inspect your home’s major systems and address Fridge List items and maintenance requests. We’ll send you a friendly reminder as each date approaches.
ProCare is our exclusive proactive maintenance program that plays a key role in your worry-free leasing lifestyle. Conveniently scheduled ProCare visits catch small issues early – saving you time, money, and hassle in the long run.
The purpose of your resident orientation is to make you feel 100% comfortable in your new home. You’ll learn how to use the appliances and any Smart Home technology – and get some important maintenance tips along the way.
It’s a convenient digital list of maintenance items you would like to have addressed during your next ProCare visit. Bundling these items saves us trips and saves you time off. Try using our new maintenance app to manage your list. It’s easy.
ProCare visits are handled by our professional ProCare certified techs who are background-checked and carefully trained. If a maintenance issue requires the help of a specialist, we have a vendor network of highly qualified technicians and tradespeople who must follow a strict code of conduct.
Right now, all of our regularly occurring ProCare visits are on hold to help prevent the spread of COVID-19. We hope to reinstate them soon. In the meantime, contactless service visits are being performed when maintenance is necessary.
Twice a year. Your very first visit is automatically set for 45 days after the start of your lease. At the end of that visit, we’ll schedule the next visit (and so on). To make it easy, your appointments can be managed on our maintenance app or portal. Plus, we’ll always send you friendly reminders.
Please enter any maintenance concerns on your Fridge List at least 24 hours before your scheduled visit so your ProCare tech can allow adequate time for the appointment. And make sure the tech has access to all areas of the interior and exterior of the home to allow for a full home checkup.
Sorry, but no. Someone over the age of 18 must be present for the entire duration of the appointment.
One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees.
Call our 24/7 maintenance hotline at 888-330-4969 . But if there is a life-threatening event – such as a fire – please call 911.