When it comes to your peace of mind, we’re proactive

Why wait for something to go wrong? We keep your home in good working order by performing proactive maintenance visits twice a year. We encourage you to keep a digital Fridge List of minor issues that can be addressed during these visits. 

Makes sure everything is working as it should.

Catches small issues early – saving you time and hassles.

Helps you feel more comfortable and secure.

ProCare service is part of your worry-free lifestyle.

Move-In Orientation to new residents

Starting strong on day 1

Your Move-In Orientation is a key part of ProCare. That’s when we explain everything you need to know about living in your home, including ways to help maintain it. And remember: your home had to pass a rigorous ProCare inspection prior to move-in.

Tech greeting a resident at the front door.

About 45 days later

Once you’re settled in, a ProCare certified technician will perform a Post Move-In Visit to make sure everything is working properly and address items on your digital Fridge List. You can manage this appointment and your Fridge List on our maintenance app .

Technician inspects an HVAC unit during a ProCare visit.

Then every 6 months

We’ll ask you to schedule a ProCare home checkup twice a year. During each visit, the tech will inspect your home’s major systems and address Fridge List items and maintenance requests. We’ll send you a friendly reminder as each date approaches.

Maintenance App

Save time. Do it all online.

Our new, easy-to-use maintenance app is the best way to request a repair, keep up your Fridge List, get service request updates, and watch how-to maintenance videos. Our convenient maintenance portal is always there for you, too.

Download the app

ProCare Fast Answers

What is ProCare?

ProCare is our exclusive proactive maintenance program that plays a key role in your worry-free leasing lifestyle. Conveniently scheduled ProCare visits catch small issues early – saving you time, money, and hassle in the long run.

What is the resident orientation all about?

The purpose of your resident orientation is to make you feel 100% comfortable in your new home. You’ll learn how to use the appliances and any Smart Home technology – and get some important maintenance tips along the way.

What is this “Fridge List” I’ve heard about?

It’s a convenient digital list of maintenance items you would like to have addressed during your next ProCare visit. Bundling these items saves us trips and saves you time off. Try using our new maintenance app to manage your list. It’s easy.

Who will come to my house for ProCare?

ProCare visits are handled by our professional ProCare certified techs who are background-checked and carefully trained. If a maintenance issue requires the help of a specialist, we have a vendor network of highly qualified technicians and tradespeople who must follow a strict code of conduct.

How are you dealing with COVID-19?

Right now, all of our regularly occurring ProCare visits are on hold to help prevent the spread of COVID-19. We hope to reinstate them soon. In the meantime, contactless service visits are being performed when maintenance is necessary.

How often do ProCare visits occur?

Twice a year. Your very first visit is automatically set for 45 days after the start of your lease. At the end of that visit, we’ll schedule the next visit (and so on). To make it easy, your appointments can be managed on our maintenance app or portal. Plus, we’ll always send you friendly reminders.

How should I prepare for my ProCare visit?

Please enter any maintenance concerns on your Fridge List at least 24 hours before your scheduled visit so your ProCare tech can allow adequate time for the appointment. And make sure the tech has access to all areas of the interior and exterior of the home to allow for a full home checkup.

Can my 17-year-old kid let the ProCare tech in?

Sorry, but no. Someone over the age of 18 must be present for the entire duration of the appointment.  

What counts as an emergency maintenance issue?

One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees.

How do I request emergency maintenance?

Call our 24/7 maintenance hotline at 888-330-4969 . But if there is a life-threatening event – such as a fire – please call 911.