Adulting doesn’t mean doing it all yourself. We do our part by handling the big stuff like appliances, fences, and heating/cooling issues. The smaller items – such as air filters and pest control – are your responsibility. Think of it as a cool, mutual relationship. Together with you, we make a house a home.
Air conditioning not cooling
Furnace not heating
Major drain clogs
Our series of how-to videos will walk through common household fixes.
Chances are, having your own outdoor space is a big reason you chose this home. Please keep your home and neighborhood beautiful by doing your part. Have an outdoor safety concern or an issue not covered in the landscaping addendum in your lease?
General yard care
Clean up any pet waste quickly
Remove weeds from all flower beds and hardscape areas
Mow the lawn regularly, as needed.
Fertilize as needed
Remove snow and ice from driveway and sidewalks
Water lawn and plants to keep them healthy
Rake and dispose of leaves and other debris
Trim tree branches below 10 feet in height
Trim hedges and shrubs at least one foot away from the home
Your home might be part of a Homeowners Association (HOA) or in a municipality covered by certain rules and regulations. Please remember that community standards benefit both you and your neighborhood – and not following them may result in fines.* Your HOA or municipal requirements may include:
Maintaining the landscaping of trees, plants, flowers, and shrubs on your lot.
Storing trash containers in garages or behind a fence, not in driveways or common areas.
Not displaying signs, foil, cardboard, or any other item visible from the exterior or displayed in the window of your home.
Walking pets on a leash and disposing waste properly.
Keeping driveways free of oil stains.
Parking vehicles in the driveway or garage and not covering sidewalk areas or impeding pedestrians. Please be aware of the residential speed limit and watch for pedestrians while driving.
Removing holiday decorations within a reasonable amount of time (approximately 10 days).
Placing trash containers on the street no earlier than the night before trash pick-up and storing them no later than the night of trash collection.
When it comes to your home’s maintenance, we’re in this together. Although our ProCare service and maintenance requests cover a lot, you also have resident responsibilities. We do our part. You do your part. The result is a worry-free lifestyle.
You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out the brochure you received during your move-in orientation.
Your account will be charged for the following situations, so please avoid them.
• Damage caused by you, your pet, or a guest.
• If an issue is not reported to us and causes damage.
• If someone over the age of 18 is not at your home during a service visit.
• If an appointment is cancelled in less than one business day.
We understand that part of making a house a home is creating your own outdoor environment. You’re allowed to make certain changes to the landscaping with approval of the property manager and the HOA (where applicable).
Yes. Changing your air filters not only reduces your utility bills and improves the quality of the air in your home, but is important to keep your HVAC system working. Damage or a system cleaning due to a dirty filter may be charged back to your account.
We hope you’ll enjoy your home for many years, but when it’s to move out, please leave it in the same condition as when you moved in. To help you maximize your security deposit refund, please read our Move Out Guide .
*Please familiarize yourself with the expectations and restrictions that were provided as part of your Lease Agreement, if applicable.