Our primary mission at Invitation Homes is to work together with our residents to help them create a safe and comfortable home for their loved ones. This means, among other things, that we provide a high-quality house combined with professional maintenance service and a team of people who genuinely care about serving our residents. In addition, we believe one of the things that sets us apart is the quality and growing quantity of services we offer that are designed to make life easier for our residents.
Creating an experience that attracts and retains residents starts with making decisions at leasing time as easy as possible. We offer a variety of services that streamline basic responsibilities for residents like utilities management , automation of air filter delivery , and providing leading Smart Home technology . With our Lease Easy bundle , residents can receive all of these resources for a small monthly fee. We’re also continuously looking to improve each of these verticals and have begun rolling out video doorbells in select locations that send residents alerts when someone rings the bell or motion is detected. This new feature integrates seamlessly into the SmartRent app where residents can also remote control the temperature of their home and lock and unlock doors from their phone.
In addition to access to the latest home technology, residents also benefit from timely and responsive maintenance service when leasing with a professional management company. Residents are encouraged to let us know when something in their home needs attention, and as a result we respond to more than 500,000 service requests from residents each year. To make this process even easier for residents, we recently launched our new maintenance app where residents can make a request, track the status of repairs 24/7, access service history, upload photos, and receive notifications at their fingertips. Invitation Homes is ensuring that as our lives become increasingly digitized, we’re meeting the needs of residents by automating essential services.
We also make sure that residents don’t break a sweat when it comes to taking care of items outside the home by offering discounted lawn care service through a partnership with TaskEasy and pest control with Terminix® . Through these integrated partnerships, residents receive a fixed rate and benefits for lawn care, a discounted pest control plan as required in our lease, and professional service from highly trained technicians. These benefits allow residents to spend more time enjoying their home and its amenities instead of worrying about breaking out the lawnmower or calling around town to find the lowest price for pest control.
A growing number of Americans are continuing to choose the flexibility and ease that comes with renting a professionally managed single-family home. Invitation Homes is committed to providing residents with a worry-free leasing experience that will continue to evolve with the services and technologies for single-family homes that people find meaningful. By continuing to improve customer service and integrate the latest offerings into our portfolio, Invitation Homes will continue to lead the way in improving the resident experience and providing best-in-class customer service.