The CDC recommends the following to prevent the spread of COVID-19:
Wear a mask
Stay 6 feet apart
Get a vaccine
Invitation Homes associates work hard every day to keep our 80,000 families in their homes and to provide an exceptional resident experience. We are proud of how we’ve helped and supported thousands of families during this unprecedented challenge.
As Invitation Homes continues to respond to service requests, we’re taking extra measures to prevent the spread of the coronavirus through our new Contactless Service Visits .
We’re in this together, so we’re asking you to help prevent the spread by taking the same precautions we’ve asked our technicians to take when entering your home. Keeping our visits as contactless as possible is our way of taking care of you, and a way for you to take care of others.
Our maintenance technicians will make your service visit as contactless as possible by taking the following safety precautions:
• Staying home if ill.
• Practicing social distancing (staying at least six feet away from you in your home).
• Wearing personal protective equipment (PPE) including face masks, gloves, and shoe coverings.
• Touching only the areas of your home that need to be repaired.
Please take similar precautions as technicians enter your home. Find out how Contactless Service works. >>
To comply with the social-distancing recommendations of medical experts, we have closed our offices to visitors temporarily. Associates will be available by phone or email during regular business hours.
At Invitation Homes, we’re in the business of housing families, so eviction is never a course we want to pursue.
If your household has experienced a loss of income, such as a furlough or layoff due to COVID-19, you should request interim recertification through the normal process, by contacting your Public Housing Authority to give notice of your income decrease.
Some Public Housing Authorities also have COVID-19 hardship assistance programs. Click here for a directory of Public Housing Authorities.
We are all working together to prevent the spread of COVID-19. Please follow the Steps to Prevent Illness from the Centers for Disease Control and Prevention to protect you and your loved ones. Keep checking this Invitation Homes page for updates on our response to COVID-19.