Coronavirus Response

INVITATION HOMES

Updated: Thursday, May 7, 2020

Together with You

Today, more than ever, we strive to live up to our mission, ‘Together with you, we make a house a home.’ There is no higher priority to Invitation Homes than the health and safety of our residents and our associates.

We have created a company task force to closely monitor the progression of coronavirus disease 2019 (COVID-19). This team follows the guidance of local, state, and national officials, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as the COVID-19 pandemic continues to evolve.

COVID-19 Related Hardships

We know that some of our residents will experience hardship as a result of this pandemic.  Rent payments are due on the first of the month in accordance with resident lease agreements, unless you have made other payment arrangements with us. Upon request, we can remove online payment restrictions and make the option for partial payments available.

Income Resources

During this unprecedented time, there are several programs designed to help U.S. citizens during a crisis through both the federal and state governments, such as unemployment benefits and small business loans.  Visit this web page for a list of benefits and resources.

In addition, some renter’s insurance policies offer unemployment coverage provisions. Read your renter’s insurance policy and contact your insurance provider to see if you qualify for this optional coverage. There may also be other loan opportunities with a 401K retirement fund or other assets.

Rent Payment Assistance & Documentation

If you are still unable to make your full rent payment due to the pandemic, please contact us using this form. We’ll email you a link to a Hardship Declaration Form to confirm that you have a COVID-19 related financial hardship preventing you from paying rent as required by your lease.

Requesting or submitting a Hardship Declaration Form does not waive existing or future rent payments – rent will continue to accrue per the terms of your lease.

Documentation to validate your current financial circumstances is required:

  • Pre-emergency and current paystubs demonstrating loss of income
  • Reduction in hours statement from your employer indicating cause-related for those not receiving any pay
  • Confirmation of unemployment application
  • Signed letter or statement from an employer or supervisor
  • If self-employed or a small business owner – business or professional license (i.e. Cosmetology license, etc.) with one of the following:
    • Pre-emergency and current bank statement demonstrating loss of income
    • Confirmation of small business loan application
    • Signed letter or statement from client(s) terminating or reducing services
  • City of Los Angeles residents, click here for an additional option

What to Expect

Once you submit the Hardship Declaration Form and your documentation, an Invitation Homes representative will personally contact you within 7 days to discuss your specific situation and available options.

We are committed to working with those impacted and being fully compliant with all of the state/local protections that have been adopted over the last few weeks. Please know we will take no further action on your residency status if you are responsive when you are contacted. We truly appreciate your patience as we personally work directly with a large number of residents and their unique situations.

Frequently Asked Questions

Below is a list of frequently asked questions we have received from our residents regarding our COVID-19 response. Tap or click each question to show the answer.

What maintenance services are currently available?

To protect you and others, only emergency maintenance services are available until further notice.

Non-emergency maintenance and ProCare visits have been postponed temporarily. For emergency maintenance services, request maintenance online or call to request at (888) 330-4969.

If you participate in the ProCare program, please track your non-emergency maintenance requests online using your digital ‘fridge list’. If you don’t participate in the ProCare maintenance program, please submit your non-emergency work orders through the maintenance portal or call center. You can schedule a visit to your home when ProCare and non-emergency maintenance visits resume.

And remember, we have many helpful troubleshooting videos.

What precautions are maintenance technicians taking to prevent the spread of the virus?

To prevent the spread of the virus, maintenance technicians will:

  • Stay at home if ill
  • Wear shoe covers and wash hands prior to entering a resident’s home
  • Practice social distancing

When you submit an emergency maintenance request we will ask you a few questions about your health and any exposure to the COVID-19. 

Are Invitation Homes local offices open to visitors?

To comply with the social distancing recommendations of medical experts, we have closed our offices to visitors temporarily.  Associates will be available by phone or email during regular business hours.

Payments can be made on the resident payment portal and office drop boxes will continue to be accessible. Learn more about online payment options here.

What is the status of evictions?

We have instituted a moratorium on evictions until further notice. We’re in the business of providing homes for families and always try to work with our residents to keep them in their homes. Now, during this unprecedented pandemic, we have an even stronger imperative to keep people in their homes for their health and safety.

If you are able to work with us to bring your account to good standing, please contact your local office. If your ability to pay rent as required by your lease is further prevented by a COVID-19 financial hardship, please submit a COVID-19 Hardship Declaration Request.

There may also be government or other third-party support resources available to you. Visit this web page for a list of benefits and resources.

What if I am a Housing Choice Voucher Program Participant (Section 8)?

If your household has experienced a loss of income, such as a furlough or layoff due to COVID-19, you should request interim recertification through the normal process, by contacting your Public Housing Authority to give notice of your income decrease.

Some Public Housing Authorities also have COVID-19 hardship assistance programs. Click here for a directory of Public Housing Authorities.

How can I protect myself and my loved ones and prevent the spread of COVID-19?

We are all working together to prevent the spread of COVID-19. Please follow the Steps to Prevent Illness from the Centers for Disease Control and Prevention (CDC) to protect you and your loved ones. Keep checking the Invitation Homes this page for updates on our response to COVID-19.

Wash your hands often with soap and water for at least 20 seconds

Avoid touching your eyes, nose, and mouth

Stay home when you are sick

Cover your cough or sneeze with a tissue and throw it away - use hand sanitizer or wash hands each time

Clean and disinfect frequently touched objects and surfaces

Avoid close contact with people who are sick

Helpful Tips for Staying Home

With the spread of the coronavirus, flu, and other illnesses, it’s important to stay informed and take precautions. Keep your family healthy this season. Read more health tips on our blog.
If you’re a parent, you may be scrambling to find fun and educational activities for your kids. Read our guide for keeping children in a routine while they’re out of school.
If you’re new to remote work, you may need to set up a home office — and fast. If you don’t have an extra room, create a dual function space. See how to set up a multipurpose space you’ll love.
While working from home offers many benefits, it also comes with its own challenges. Read our tips for staying balanced and productive while working remotely.

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