Coronavirus Response


Updated: Monday, March 30, 2020

Today, more than ever, we strive to live up to our mission, ‘Together with you, we make a house a home.’ There is no higher priority to Invitation Homes than the health and safety of you, our residents, your families, and our associates.

We have created a company task force to closely monitor the progression of coronavirus disease 2019 (COVID-19). This team will follow the guidance of local, state and national officials, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as the COVID-19 pandemic continues to evolve.

We're Here to Help

If you are a resident who is experiencing hardship as a result of the pandemic please reach out to us. We will work together to assist you.

Please use this form (select the ‘Current Residents’ option) to contact your local property management team and let us know your specific situation. The local office will contact you to discuss options within a few days.  

If you have already left a message or spoken to a team member it is not necessary to submit a form,  Due to the high volume of inquiries, there may be a delay in response. We appreciate your patience.

Note: Currently, we’re prioritizing April-related inquiries. Please only submit this form once.

Select 'Current Residents'

Frequently Asked Questions

Below is a list of frequently asked questions we have received from our residents regarding our COVID-19 response. Tap or click each question to show the answer.

What should I do if I am financially impacted by the virus?

We know that some of our residents will experience hardship as a result of this pandemic. This situation is changing rapidly, and we are working to find solutions.

During this unprecedented time, there are several programs designed to help U.S. citizens during a crisis through both the federal and state governments. Visit this website for a list of federal benefits and resources. For more information on rental assistance programs in your area, visit your local assistance website.

As each of you are experiencing this situation differently, we want to understand your unique circumstances and work with you. If you are experiencing a financial hardship in April, please contact your local team using this form (select the ‘Current Residents’ option) and let us know your specific situation. 

If you have already left a message or spoken to a team member it is not necessary to submit a form.  Please only submit this form once. Due to the high volume of inquiries, there may be a delay in response. We appreciate your patience. 

What maintenance services are currently available?

To protect you and others, only emergency maintenance services are available until further notice.

Non-emergency maintenance and ProCare visits have been postponed temporarily. For emergency maintenance services, request maintenance online or call to request at (888) 330-4969.

If you participate in the ProCare program, please track your non-emergency maintenance requests online using your digital ‘fridge list’. If you don’t participate in the ProCare maintenance program, please submit your non-emergency work orders through the maintenance portal or call center. You can schedule a visit to your home when ProCare and non-emergency maintenance visits resume.

And remember, we have many helpful troubleshooting videos.

What precautions are maintenance technicians taking to prevent the spread of the virus?

To prevent the spread of the virus, maintenance technicians will:

  • Stay at home if ill
  • Wear shoe covers and wash hands prior to entering a resident’s home
  • Practice social distancing

When you submit an emergency maintenance request we will ask you a few questions about your health and any exposure to the COVID-19. 

Are Invitation Homes local offices open to visitors?

To comply with the social distancing recommendations of medical experts, we have closed our offices to visitors temporarily.  Associates will be available by phone or email during regular business hours.

Payments can be made on the resident payment portal and office drop boxes will continue to be accessible. Learn more about online payment options here.

How can I protect myself and my loved ones and prevent the spread of COVID-19?

We are all working together to prevent the spread of COVID-19. Please follow the Steps to Prevent Illness from the Centers for Disease Control and Prevention (CDC) to protect you and your loved ones. Keep checking the Invitation Homes this page for updates on our response to COVID-19.

Wash your hands often with soap and water for at least 20 seconds

Avoid touching your eyes, nose, and mouth

Stay home when you are sick

Cover your cough or sneeze with a tissue and throw it away - use hand sanitizer or wash hands each time

Clean and disinfect frequently touched objects and surfaces

Avoid close contact with people who are sick

Helpful Tips for Staying Home

With the spread of the coronavirus, flu, and other illnesses, it’s important to stay informed and take precautions. Keep your family healthy this season. Read more health tips on our blog.
If you’re a parent, you may be scrambling to find fun and educational activities for your kids. Read our guide for keeping children in a routine while they’re out of school.
If you’re new to remote work, you may need to set up a home office — and fast. If you don’t have an extra room, create a dual function space. See how to set up a multipurpose space you’ll love.
While working from home offers many benefits, it also comes with its own challenges. Read our tips for staying balanced and productive while working remotely.


What’s happening at Invitation Homes? Plenty! Check here often to see our latest contests, videos, blog posts and other news.

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