Internet Package

The Invitation Homes Internet Package includes a 1 Gig internet plan, 125+ TV channels, 60,000+ On Demand titles and subscriptions to select streaming services. The package includes a modem, router and a streaming device.

Additional services and equipment beyond what’s included in the package can be ordered for an additional charge.

Eligible residents will enjoy the Internet Package for $85 per month, charged in addition to the monthly rent. The first month is free, so you will see the fee added to your ledger 1 month after activation and will enjoy a price lock guarantee for the duration of your lease term.

Additional fees apply for upgraded products or services and will be billed directly by the provider.

New and renewing residents living in eligible properties are automatically enrolled in the Internet Package. Current residents living in an eligible home can opt-in prior to lease renewal by contacting Onboard. California residents are ineligible to enroll before lease renewal.

Upon enrollment in the program, Onboard will provide you with step-by-step instructions for getting access to your service.

New Residents: Internet equipment should be in the primary bedroom closet or already plugged in and ready for activation upon move-in.

Current Residents: After receiving an invitation to enroll from Invitation Homes, you will sign an Internet Package addendum, activate your account, and order equipment via Onboard. Once enrolled, you can typically start enjoying the service within 2 weeks.

Renewing Residents: Services will be available at the start of the renewal lease. Prior to the start of your renewal lease, you will receive instructions on how to get started and how to create an Onboard account.

Once the equipment is in your home, enrolled residents should follow the setup instructions provided with the internet equipment. You can always reach out to Onboard for questions or support at onboardtoday.com/invitationhomes or call the Onboard dedicated support hotline: (813) 851-4238.

In some cases, a professional installation may be required to get your home ready for internet service. Our 3rd-party administrator, Onboard, will be reaching out to you to schedule a tech appointment if necessary.

Please contact Onboard by calling (813) 851-4238 or chat with a friendly agent at onboardtoday.com/invitationhomes . Your home may require a professional installation and Onboard can assist with scheduling.

Residents will be able to enjoy the Internet Package with the most up-to-date hardware, offering the highest available internet speed and HD video content.

Internet: Invitation Homes’ internet equipment is required for internet access and will be provided to you. If your home requires a professional installation, the technician will bring the necessary equipment.

Video: Enrolled residents can enjoy over 125 channels and thousands of On-Demand titles immediately via the media provider’s streaming app. Visit onboardtoday.com/invitationhomes to get access to your streaming service today.

For help ordering equipment or for other questions, don't hesitate to call the Onboard support hotline at (813) 851-4238.

Yes! All eligible residents are invited to enroll. Once enrolled, you will be provided with specific instructions for ending the billing for your retail service.

If you have an existing contract with a different provider, you are eligible for cancellation fee reimbursement, which you can request on your Onboard resident dashboard during enrollment.

For help, please contact the Onboard dedicated support hotline (813) 851-4238.

The fastest way to resolve any internet or media issue is to contact the Onboard dedicated support hotline at (813) 851-4238 or visit onboardtoday.com/invitationhomes .

Residents should not call the Invitation Homes leasing office or the internet service provider for issues regarding the Internet Package.

The internet equipment provided is the property of Invitation Homes and should stay in the home when you move out. Missing equipment charges apply and will be taken out of your security deposit.

For detailed move-out instructions and direction on what to do with your media equipment, please visit onboardtoday.com/invitationhomes .

The fee is a mandatory element of your leasing agreement. If the home is located within the service area of our Internet Package, it will be equipped with high-speed internet and a comprehensive entertainment suite at just $85 per month, a great value. This monthly fee will be required in your lease.

A dedicated Onboard support team is available to answer all your questions! Chat with our 3rd-party administrator Onboard live or give them a call/text at +1 (813) 851-4238.

Residents who are enrolled in a HAP contract/local voucher program are not required to enroll in the Invitation Homes Internet Package program.

If you are an Invitation Homes resident in California, you cannot enroll in the Invitation Homes Internet Package program because the Tenant Protection Act in California prevents Invitation Homes from offering our Internet Package to California residents who are in the middle of their lease. The good news is that when you renew your lease, you will be automatically enrolled and enjoy all the benefits of the Internet Package.