Frequently asked questions

Invitation Homes is America’s leading owner and manager in the U.S. single-family home rental industry. We own approximately 80,000 single-family homes for rent across the nation. We serve 16 of the country’s most popular metro areas with a wide selection of beautifully renovated 3-4-and 5-bedroom homes in a variety of great neighborhoods where you want to live. All of our houses for lease are professionally managed and backed by the strength and stability of the leading rental home company in the country. 

Our homes are located in a variety of desirable neighborhoods across 16 of the country’s most popular cities. We have homes in great school districts, close to commercial hubs and transportation. We have houses for rent in communities with amenities like parks, pools and walking and biking trails. Search for your perfect home  .

Every Invitation Home is owned by our company, beautifully renovated with quality materials and careful workmanship.  Each house must pass a multi-point quality assurance inspection before you move in and then they are professionally managed and serviced by our local staff of trained professionals and licensed contractors. All of this expertise is dedicated to giving you the home you desire and the peace of mind you deserve. 

Each house owned by Invitation Homes is refreshed by our professional staff and local licensed contractors. We use only quality materials from some of America’s top brands. Licensed contractors install all of these products with careful workmanship and each home passes our quality assurance inspection before you move in. 

Yes, each home is professionally managed and serviced by our local Invitation Homes staff. Customer service is available online through our Resident Services portal or by phone. To find the phone number or email address in your local city, please see our contact page . 

Investor Relations information is provided at INVH.com .

To apply for a home, simply click the “Apply Now” button on the home’s listing page, create an application account and pay a non-refundable application fee of $50 per applicant who 18 years old or older (may vary by location). Please read our qualification requirements before you apply. 

To apply for a home, simply click the “Apply Now” button on the home’s listing page, create an application account and pay a non-refundable application fee of $50 per applicant who is 18 years old or older (may vary by location). The application can be completed in less than 10 minutes, and you can even save your application to complete later. Please read our qualification requirements before you apply. 

Yes, but you can only make changes to your application after submission by working with your leasing professional to submit an amended paper application. Please do not provide any personal information or sensitive documents via email. We highly recommend confirming all the information in your application is accurate and complete before submission. Making changes may lengthen the application approval process. Read more about the application process.

Yes, under some circumstances you may be eligible to transfer your application to another Invitation Homes house. You must have submitted all the required information, and you must have completed the screening process. Please reach out to your leasing professional for more details.  

Yes, homes that are still undergoing our update and inspection process are called Coming Soon homes and will be ready for move-in within 30-45 days. You can apply for a Coming Soon home, and when your application is approved, we will hold the house for you when you pay a hold fee. Read more about our application process.  

There is a non-refundable $50 application fee (may vary by location) for each person over 18 applying to lease a home with Invitation Homes. Any roommate information will be needed as part of the application. Read more about our leasing fees.  

There is a non-refundable $50 application fee (may vary by location) for each person over 18 applying to rent a home with Invitation Homes. This fee covers the cost of background checks, time spent reviewing the application, and any other expenses involved with the application process. It is non-refundable because expenses occur regardless of an application’s outcome. 

Upon approval, you will have 48 calendar hours to take the next step toward your lease agreement. There are different options depending on whether you’re applying for an available or Coming Soon home. Read more about our application process.  

We recommend completing your application for one of our homes online. However, if you need to discuss alternatives, please work with your leasing professional to find an option that works for you.  

The information you submit will be used to start processing your application, starting with a credit and criminal background screening. We provide all communication regarding your application to the email address you used to apply for the home so keep an eye on your email. We’ll let you know if any extra documentation is needed or if any submitted documentation needs verification.  Read more about our application process.   

We use TransUnion, an independent 3rd party, to conduct both a credit screening and a criminal background screening. Visit our Before you apply page to learn more about the application process. 

We review all applications by utilizing the services and established screening criteria of TransUnion, our independent 3rd-party screening provider. We rely on TransUnion for credit and criminal background checks. Read our qualification requirements for more information.  

Our 3rd party provider, TransUnion, completes most background screenings in approximately 48 hours, but some jurisdictions may take longer to process information. Background screening generally takes up to 2 days, but it may take longer to obtain an applicant’s records in some locations.  

It usually takes up to 2 days to process a leasing application. During that timeframe, you will receive emails to request any additional information that may be needed to complete your application.  Please be prepared to upload supporting documentation immediately upon request to prevent your application’s cancellation. If your application is canceled because we do not receive supporting documents in a timely manner, the home will be placed back on the market.  

If your application is denied, Invitation Homes will notify you by email. You will also receive communication from TransUnion with a link to more specific information regarding your screening results.  

If you were approved to lease a home within the last 30 days, you don’t have to repeat the screening process. However, if it has been more than 30 days since your last approval, your status has expired, and you will have to reapply. Read more about our application process.

Read more about joining the Invitation Homes team on the career page .

Please submit your information via email to our professional acquisition team at [email protected] .

To verify a resident’s rent payments, submit a form on the other inquiries drop-down menu. Remember to select a location and the rental verification topic and enter a home address. Or please call our local office numbers found at our complete office directory .

Invitation Homes uses the services of “the work number” to assist with all employment verification requests. You may contact this service by calling 800-367-5690  or by visiting https://www.theworknumber.com.  Please use employer code: 25381.

No, Invitation Homes takes care of our residents’ general HOA fees. However, residents must pay fees associated with violations to an HOA’s covenants, conditions and restrictions. 

Please also remember that, in accordance with your lease agreement, Invitation Homes charges a $35 administration fee for any HOA or municipal violation notice we receive for your home. Read more on our Leasing fees page.   

We will notify you if your home is part of an HOA during the application process. Leasing a home under an HOA could require additional applications, restrictions, and/or fees. Residents are responsible for any expectations and restrictions that are provided as part of the lease agreement. Read more about what you might expect from leasing a home that has an HOA on our Resident responsibilities page.  

Upon application approval, you will receive an email with the covenants, conditions and restrcitions or CC&Rs for your home. These are provided directly by the HOA and provide information specific information to the home you are moving into.  

When you receive a violation, it will provide specific information regarding the actions you need to take to cure the issue. You are responsible for fixing the problem and you must send Invitation Homes photos that prove you have resolved the issue. Fines will be billed to your ledger for payment. Find out more from our Leasing Fees Guide . 

There is a $35 administrative charge for any resident responsible for violations. This charge is noted in your lease agreement. The charge covers the administrative costs of sending the notice that you are in violation and confirming that you have cured the issue that led to the violation. Find out more from our Leasing Fees Guide . 

You are responsible for contacting the HOA and obtaining access to the available amenities you would like to use. If you need some help, a member of the local market team is able to assist.  

You only pay a hold fee if the house you have selected is Coming Soon and not already available. The fee holds the home for you until it’s ready for move-in.  A lease agreement states you will agree to live in the home and pay rent throughout the term of the lease. A lease agreement must be signed for all homes. Read more about our application process. 

After you receive your application approval, we will reach out to confirm the details of your lease (the lease start date, term, pets, etc.). Once the home is near completion and you have confirmed those details, we will email your lease agreement via DocuSign to the email address you provided in your application. Please follow the on-screen directions provided by DocuSign to review and sign your lease.

You can pay the hold fee for a Coming Soon home through our online portal after you have signed your hold agreement. Read more about our application process.   

The hold agreement will be sent to you via DocuSign.   

The hold fee for all Coming Soon homes is $500 and must be paid within 48 hours of receiving application approval from Invitation Homes. The hold fee will reserve your home until it is ready for you to move in. Read more about our leasing fees.   

The $500 hold fee is non-refundable if you decide not to move forward with leasing the home and wish to void the hold agreement. If you sign a lease, the hold fee is applied towards your move-in charges. Read more about leasing fees.

If you can't sign the hold agreement or provide the hold fee within 48 hours of receiving your application approval, the home will be placed back on the market to allow other applications. However, as long as it is still on the market, your leasing professional can help you reapply to the home within 30 days. After 30 days, you must start a new application for the home. 

Our Lease Easy bundle – which includes Smart Home technology , Air Filter Delivery, and Utility Management – is an important part of your Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience. 

Our Lease Easy bundle – which includes Smart Home technology, Air Filter Delivery, and Utility Management – is an essential part of the Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. 

No, residents cannot opt out of the Lease Easy bundle. Our Lease Easy bundle – which includes Smart Home technology, Air Filter Delivery, and Utility Management – is an essential part of the Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. 

Our Lease Easy bundle – which includes Smart Home technology, Air Filter Delivery, and Utility Management – is an essential part of the Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience. 

Charges for water, sewer, and trash will appear on your resident ledger. You will make one payment monthly that includes all rental and utility fees. 

Conservice is a utility management and billing company that will manage water, sewer, and trash on your behalf. 

No need to turn on these utilities or transfer them into your name. Water, sewer, and trash will remain in Invitation Homes' name throughout your lease. 

Yes, a monthly fee is shown in your lease as an additional fee above your rent. It will be automatically added to your resident account each month. 

Yes. With the push of a button, you can lock and unlock your door. 

Absolutely. You can easily view real-time activity reports on your mobile device and even set alerts for specific activities, such as when people enter and exit. 

Yes. You can create an access code for your front door keypad easily – at any time – from your mobile device. 

Yes. With your SmartRent service, you can easily create unique access codes for anyone that needs to enter your home, from family members and friends to contractors. 

Sorry, but no. For enhanced security purposes, our Smart Home system will only generate random access codes. 

Yes. When you create an access code, it’s easy to select the exact time frame for that code to be active.

Yes. You can easily customize settings for your heating and air conditioning and make changes at any time from your mobile device.

Yes, schedules can be created with ease from your smartphone, tablet, or computer. Set specific target temperatures for nighttime, work hours, weekends and more. 

Replacing your HVAC’s air filter every three months keeps the system functioning properly and is simply too important to leave to chance. That’s why it’s required with your lease. Our partnership with Second Nature protects both you and your home. Air filter delivery is also an important part of your Invitation Homes worry-free lifestyle.

Air Filter Delivery is a built-in service offered as part of our Lease Easy bundle . Replacing your HVAC’s air filter every three months keeps the system functioning properly and is simply too important to leave to chance. Receiving the right filters right when you need them protects both you and your home. 

Your service includes all the air filters you need for your home, conveniently delivered to your doorstep every three months. It's healthier air, hassle-free. 

Yes, changing your air filters not only reduces your utility bills and improves the quality of the air in your home, It’s also important to keep your HVAC system working. Damage or a system cleaning due to a dirty filter may be charged back to your account. 

Changing your air filter every three months removes harmful toxins from the air and helps lower your energy bill up to 15%. 

A $25 fee could be added to your account. Your maintenance technician will use the expiration date on the side of the filter to track replacement. To avoid being charged, please replace your filter right when the new one arrives. 

You'll receive your first air filter within the first month after you move in, then every three months after that. You'll always receive the exact number of filters your HVAC system needs.

If you don't receive your air filter when you expect it, please call 888-423-1555 and we'll send your filter again. 

If the box you received is labeled incorrectly, check the filter itself. Often times, the correct filter will be inside. Please try installing the filter you received, and if it doesn't fit, call 888-423-1555 . We will send you the correct filter. 

When your Second Nature air filter has been shipped, you will receive a confirmation email that includes your tracking information and a link to check your delivery status. 

Pop filters, with their innovative flex-lock technology, capture 97% more of the smallest particles in your home's air*. That's better for your air quality than the run-of-the-mill fiberglass air filters you can buy at most stores. 

Pop filters are not available in every filter size, so you may receive another type of high-quality filter if your home's filter size(s) are not available. 

Eco-minded – Because they pop open, we use less cardboard to shop – reducing our carbon footprint. 

Simplified installation – Pop filters work no matter which side they're installed on. 

Better filtration – 2.5x more surface area than flat fiberglass filters for better airflow. 

* Industry-standard ASHRAE 52.2 tested 04.10.2020 as compared to flat fiberglass filters and a major filter media manufacturer. 

Yes, all extra fees are outlined in the resident’s lease. Please read more about our leasing fees for more information.

Your account will be charged for the following situations:

• Damage caused by you, your pet or a guest. 

• If an issue is not reported to us and causes damage. 

• If someone over the age of 18 is not at your home during a service visit. 

• If an appointment is canceled in less than 1 business day.

Our Lease Easy bundle – which includes Smart Home technology , Air Filter Delivery, and Utility Management – is an important part of your Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience. 

While pricing and availability will vary by market, Lease Easy services are required as part of your lease at the cost of up to $60 per month in addition to your rent. Read more about our leasing fees.

Fees, deposits, pet rent and additional insurance are not required for authorized service, assistance, or companion animals. Applicants must submit documentation confirming their service animal’s status. We will review an applicant’s documents in order to confirm they have an approved reasonable accommodation.

No, Invitation Homes does not accept money orders. Please use the payment portal to pay online. You can also submit certified funds (certified or cashier’s checks) to the local Invitation Homes office. 

If you can't sign the hold agreement or provide the hold fee within 48 hours of receiving your application approval, the home will be placed back on the market to allow other applications. However, as long as it is still on the market, your leasing professional can help you reapply to the home within 30 days. After 30 days, you must start a new application for the home.

You can pay rent online through the payment portal or through the Invitation Homes app. You can also mail payments to your local office . Most offices have a drop box to leave rent payments after hours. Please do not leave cash in the drop box. 

Rent payments are due on the 1st of each month. You can also pay early starting on the 28th of each month.  

Yes, you can pay rent online. It is easy, convenient, and available 24/7. Our website’s online payment  portal allows you to pay rent, update payment types, and to view your account anytime from anywhere. 

Yes you can pay rent in cash or in person.

• Pay rent in cash at participating Walk-In Payment Services (WIPS) locations. Review the guide on Walk-In Payment Services (WIPS).
  

• Pay rent in person by dropping a check or money order at your local office. Most offices have a drop box to leave rent payments after hours. Please do not leave cash in the drop box.

Yes, you can drop rent payments off in person. If the office is far from your home, you can use our Walk-In Payment Services . For more information, call your local office .  

Yes, most of our offices have drop boxes for rent payments. Ask your local office for more details.   

You can mail rent payments to your local office. Find the address and phone number in our Office Directory.   

It is best to always pay your rent on time but if you do miss your due date, you will have a grace period to pay before you are charged late fees. Your grace period and the late fees you could be charged are specified in your lease agreement.   

Yes, you can make late payments online through the payment portal or through the Invitation Homes app. You can also mail payments to your local office or pay rent in person. Most offices have a drop box to leave rent payments after hours. Please do not leave cash in the drop box. 

Rent payments are due on the first of each month. Fees for late payments are outlined in your lease and may vary according to state regulations. 

We accept a variety of payment methods. You can pay with personal checks, certified funds (certified check, money order or cashier’s check), credit and debit cards and bank drafts.  

Invitation Homes does not accept partial payments. If you need to enter a payment arrangement, use our Contact Us page.  

Yes, you can set up automatic payments through the Invitation Homes payment portal.   

Residents whose payments don’t go through because they have insufficient funds, will be charged an insufficient funds (NSF) fee. Check your lease agreement for the specific dollar amount.  

If you have questions about the amount of rent due shown on your account, please contact your leasing professional or use our Contact Us page.  

You can find your payment history and account statements by logging into the Invitation Homes payment portal. 

Available homes: 

Application decisions are typically made within 2 days of all required information being provided, and leases must start within 14 days of application approval.  

Coming Soon homes:  

Application decisions are typically made within 2 days of all required information being provided. If your home is not ready within 14 days of application approval, you will have no more than five days to start your lease once your leasing professional confirms your home will be ready.  

New residents will get the keys to their homes before or during the Move-in orientation. Your leasing professional will tell you how to access your house without the keys on your lease start date. 

Your Invitation Homes leasing agent will guide you through the entire move-in process. We'll get you moved in right away once your application is approved, the home is ready, and your deposit and other move-in funds are received.

You can move into your home anytime that works for you as long as your lease term has begun as written in your leasing agreement.  

New residents’ move-in costs include a security deposit, administrative and move-in fees, and the rent for the current month of their lease start date. Learn more about our move-in fees on our Leasing fees guide. For residents moving in after the 19th of the month, their move-in fees will include payment of the next month’s rent. 

Deposits (e.g., security and pet deposits) and move-in fees (e.g., rent and HOA fees) require 2 separate certified forms of payment.  Read the move-in payment document. 

Yes, fee due dates can be extended in special circumstances. A resident must submit a hardship statement and agree to a new payment agreement. Please contact your leasing professional for more information.  

The security deposit amount is equal to one month’s rent for the home you have selected.

If you do not sign your leasing agreement within 48 hours of receiving it, the house will go back on the market.  If you still wish to move forward at a later date, your leasing professional can help you reapply for the home if it has been less than 30 days since you submitted your application. After 30 days, you must submit a new application.

If you cannot pay your security deposit within 48 hours, we cannot offer an extension, and the house will be placed back on the market. However, as long as it is still on the market, your leasing professional can help you reapply for the home within 30 days. After 30 days, you must start a new application for the home. 

You must sign a lease and take possession of the home within 14 days of submitting your application for an available home. Read more about our application process.   

You move-in anytime after your lease start date. However, your lease must start within 14 days of submitting your application for an available home. Read more about our application process . 

No, we don’t offer moving assistance.  

Your Move-In Orientation is a key part of ProCare, our proactive maintenance program. During the orientation we explain everything you need to know about living in your home, including ways to help maintain it. And remember: your home had to pass a rigorous inspection prior to move-in. Find out more about ProCare.   

Move-in orientations are scheduled approximately 72 hours – about 3 days – before lease start dates to allow residents to participate without the stress or worry of trying to move in. 

Move-in orientations generally last 2 hours at most. The orientation length may vary by house.  

No, you don’t need to bring anything to participate in a move-in orientation. Our maintenance pro just needs to meet a resident who is at least 18 years old before they can begin.   

We offer utility management services everywhere you can find an Invitation Homes house. Service may vary by home. Please check your leasing agreement for more information.  

Yes, there may be limits to the number of vehicles allowed on the property. Parking requirements of the municipality and HOA, if applicable, must be followed. Boats or trailers are not allowed at any time unless approved in writing by Invitation Homes. 

Yes – we love your pets and your pets are going to love your new home, yard and neighborhood. All pets are subject to approval, of course.  

Yes, up to 3 cats and dogs are welcome with a $325 initial fee per pet (or deposit, depending on local laws) and $40 additional monthly pet rent for each pet as permitted by applicable law. Fees and service availability may vary by location or home. Pet fees and/or deposits and pet rent will be charged for dogs and cats only. Other animal types are welcome without a fee or pet rent subject to Invitation Homes’ animal restrictions. 

Fees, deposits, pet rent, and additional insurance are not required for authorized service, assistance, or companion animals. As a safety precaution, Invitation Homes does not accept American Pit Bull Terriers, Rottweilers, Staffordshire Terriers, or any dog that is a mix of these breeds – among other restricted breeds. For more information on restricted breeds, read our qualification requirements .

Restricted dog breeds include American Pit Bull Terriers, Rottweilers, Staffordshire Terriers, and any dog that has a percentage or mix of any of those breeds. Any canines other than domestic dogs are not permitted, such as wolves, coyotes, dingoes, jackals, etc., along with any canine or wolf hybrids. For example, a Husky Wolf or Timber Wolf mix is not permitted. 

Our policy is to allow no more than 3 pets inside homes that allow animals. Read more about our pet requirements.  

Before you move in, you must notify us that you are bringing a service animal through our 3rd party pet screening and review process. Next, fill out the Invitation Homes Reasonable Accommodation/Modification Request Form and Disability Verification Form and take the Disability Verification Form to your healthcare provider to verify the statements at the end of the form. Invitation Homes may request additional information to evaluate the request. 

We will send the Reasonable Accommodation/Modification Request Form to applicants who disclose their ownership of a service animal in their application.  

Invitation Homes recommends residents use ResidentShield, our preferred renters insurance provider. Generally, dog bites are covered in a renters insurance policy. If your carrier excludes coverage for any dog at the residence, you must obtain a separate, stand-alone dog bite liability insurance policy with at least $100,000 in liability coverage for each excluded dog. Read more on our Renters insurance page.   

The water pump is the most important aspect of your pool maintenance. Running the pump helps filter the water to expel dirt and debris. Be sure to let the pump run during the times set by your pool service provider, which typically averages 8 hours per day. Find out more about your pool service.

No, please promptly contact your local Invitation Homes maintenance team and they will address any issues. This includes the pool and any safety features, such as self-closing and self-latching gates. Find out more about your pool service.

Visit the maintenance portal  to:

• Request services.

• View your scheduled services.

• Communicate with the service teams.

• Watch how-to home maintenance videos.

• If you have any feedback or concerns, you’re invited to email us at [email protected] .

Before the pool service provider arrives for maintenance on the scheduled day, please have these steps completed:

• Leave your backyard and pool gates unlocked for the day of service.

• Secure your pets for the day of service.

• Make sure your pool is clear and free of all floatables, toys and debris.

Find out more about your pool service.

Weekly service is critical for the upkeep of a pool. It maintains proper chemical levels in the pool and helps prevent equipment malfunctions. Service visits are even vital during off-season months when scheduling may shift to a bi-weekly basis. Find out more about your pool service.

No, pools must be maintained by Invitation Homes trained professionals. Please promptly contact your local Invitation Homes maintenance team to resolve any pool-related issues. Please do the same for any safety features, such as self-closing and self-latching gates. 

• Walk, don’t run, when on the pool deck or surrounding patio areas to avoid falling and injury.

• Use sunscreen of at least 30 SPF to avoid skin damage and burns.

• Know the water depth before using the pool or jumping into the water. Do not dive into the pool.

• Use a life jacket for anyone unable to swim confidently.

Find out more about your pool service.

• Hot tubs should not be heated above 100 degrees Fahrenheit.

• Check the temperature before entering the water.

• Pregnant women and young children should not use the hot tub.

• Consult a physician before using the hot tub if you have a history of heart disease, circulatory problems, diabetes, or blood pressure problems.

Find out more about your pool service.

Yes, if anyone under the age of 14 is in or near the water, an adult should be present for active supervision. Find out more about your pool service.

Yes, if your pool is being used by anyone, whether they be friends, family, or children, they should know the basic pool safety rules. Find out more about your pool service.

If you have any kind of emergency, please dial 911 and request help from your local authorities. Find out more about your pool service.

We highly advise that at least 1 person present, while the pool is in use, be familiar with CPR. Find out more about your pool service.

Additional pool safety equipment, such as fences, gates, locks, alarms and drain covers, are provided for your safety. Please do not tamper with, modify or disable any of these items, and only use lifesaving equipment in case of emergency. Find out more about your pool service.

Immediately contact your local Invitation Homes team and we will address the issue. All pools must be enclosed by a secondary fence or backyard perimeter fence. Fences and gates need to remain closed at all times. They should not be propped open, nor should anything be leaned against them that may allow anyone to climb over. Find out more about your pool service.

Yes, all access points to the swimming pool should remain closed at all times. This is for the safety of everyone (especially children) who  may be at an increased risk for pool-related accidents. Find out more about your pool service.

Yes, if you have an alarm, make sure it is working properly. If it’s not working, replace the batteries. If the alarm does not work after replacing batteries, please submit a service request through the maintenance portal. Find out more about your pool service.

Yes, every person on the property should stay away from the drains at all times. Find out more about your pool service.

Yes, please stay clear of drains and drain covers to ensure the pool maintains the proper water level. Find out more about your pool service.

Yes, it is critical to the health of the pool (including the pool equipment) that water be maintained at the midpoint of the pool skimmer basket inlet. This provides a pathway for water to flow to the filter where it is cleaned. Maintaining appropriate water levels is important to prevent your pool equipment from breaking down. Your pool service provider can also advise you on the appropriate water levels to maintain. Find out more about your pool service.

Yes, a pool vacuum makes it easier to clean the pool floor, by suctioning up the dirt that can collect at the bottom of the pool.  Of course, this is not necessary if your pool is equipped with self-cleaning features. Find out more about your pool service.

Use a net skimmer. Run the net skimmer across the top of the water to collect the debris inside the net and then dispose of it properly. Find out more about your pool service.

Vacuum your pool at least once a week. Use the net skimmer and brush whenever there is noticeable debris floating in the water, and brush pool surfaces to help the filtration system filter out finer dust or algae particles. Find out more about your pool service.

Keep any toys and floatables out of the pool and secure them in a safe storage space while the pool is not in use. Find out more about your pool service.

No, it is strongly encouraged that pets not be allowed to swim in the pool to ensure water cleanliness and pet safety. Find out more about your pool service.

You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). We’ll handle larger maintenance issues. Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out our resident responsibilities page.  

You can submit a maintenance request through our convenient maintenance portal. The easiest way to get there is with our new mobile app . Of course, you can always access the portal on your desktop.

The easiest way to put a service order into the maintenance portal is with our mobile app . Of course, you can always access the resident maintenance portal on your desktop or browser. 

One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees. Read more about ProCare.

Call our 24/7 maintenance hotline at 888-330-4969 . But if there is a life-threatening event –such as a fire – please call 911. Read more about ProCare.

For maintenance emergencies or other urgent issues, please call our 24/7 hotline: 888-330-4969 . 

ProCare is our exclusive proactive maintenance program that plays a key role in your worry-free leasing lifestyle. Conveniently scheduled ProCare visits catch small issues early – saving you time, money, and hassle in the long run. Read more about ProCare.

Please enter any maintenance concerns on your Fridge List at least 24 hours before your scheduled visit so your ProCare tech can allow adequate time for the appointment. And make sure the tech has access to all areas of the interior and exterior of the home to allow for a full home checkup. Read more about ProCare.

Twice a year. Your very first visit is automatically set for 45 days after the start of your lease. At the end of that visit, we’ll schedule the next visit (and so on). To make it easy, your appointments can be managed on our maintenance app or portal . Plus, we’ll always send you friendly reminders. Read more about ProCare.

Invitation Homes service providers make maintenance visits as needed. We also conduct ProCare proactive maintenance visits every 6 months. Read more about ProCare maintenance.   

ProCare visits are handled by our professional ProCare certified techs who are background-checked and carefully trained. If a maintenance issue requires the help of a specialist, we have a vendor network of highly qualified technicians and tradespeople who must follow a strict code of conduct. Read more about ProCare.

Someone over the age of 18 must be present for the entire duration of the appointment. Read more about ProCare.

Sorry, but no. Someone over the age of 18 must be present for the entire duration of the appointment. Read more about ProCare.

The Fridge List is a convenient digital list of maintenance items you can tell us that you would like to have addressed during your next ProCare visit. Bundling these items saves us trips and saves you time off. Try using our new maintenance app to manage your list. It’s easy. Read more about ProCare.

The purpose of your resident orientation is to make you feel 100% comfortable in your new home. Your Move-In Orientation is a key part of ProCare, our proactive maintenance program. During the orientation we explain everything you need to know about living in your home, including ways to help maintain it. And remember, your home had to pass a rigorous inspection prior to move-in. Read more about ProCare.

Your account will be charged for maintenance service requests in the following situations, so please avoid them: 

• Damage caused by you, your pet, or a guest. 

• If an issue is not reported to us and causes damage. 

• If someone over the age of 18 is not at your home during a service visit. 

• If an appointment is canceled in less than one business day. 

We send ProCare maintenance technicians to our residents’ homes to conduct a proactive maintenance visit every 6 months. Read more about ProCare.   

Invitation Homes will proactively inspect your house for maintenance during ProCare maintenance visits every 6 months. Read more about ProCare maintenance.  

Please prepare before storms. For details on how to prepare for severe weather and what to do if your home incurs damage, check out these resources . 

If you get locked out of the house, you can call our 24/7 hotline: 888-330-4969 . You can also request assistance through the maintenance portal on our mobile app . And you can always access the portal on your web browser here .  

You can find the addresses and phone numbers for local Invitation Homes offices in our Office Directory. Please call your local office to request their fax number.  

While our offices are closed to the public, office hours are 8:00 a.m. to 5:00 p.m. local time. You can find contact information for each office in our Office Directory.   

The best way to contact an Invitation Homes representative is to use our Contact Us page.   

The best way to get in contact with someone at Invitation Homes, please use our Contact Us page. This creates a ticket within our system.  

If you need to get in touch with an Invitation Homes representative, please use the Contact us form.  

You can find our qualification requirements on our website.

Yes, applicants should review the qualification requirements for more information regarding income, rental history, criminal history, occupancy,  insurance , pets and income documentation.  Read our qualification requirements to find more information.

The gross household income required to rent an Invitation Homes house equals 3x the monthly rent. Guarantors will be accepted for applicants who do not meet the required rent-to-income ratio. Only one (1) guarantor per home is permissible. Read our qualification requirements to find more information. 

Yes, the gross household income required to rent an Invitation Homes house equals 3x the monthly rent. Guarantors will be accepted for applicants who do not meet the required rent-to-income ratio or credit denials. Only one (1) guarantor per home is permissible. Read our qualification requirements to find more information. 

All individuals 18 years of age or older residing in the home are required to complete an application, undergo the screening process, and provide the necessary documentation, valid government-issued photo identification, and application fee. Dependents 18 years of age or older must undergo a criminal background check and provide the necessary documentation and application fee. Read our qualification requirements to find more information. 

There is no minimum length of credit history required to qualify. However, the length of your credit history is a factor in determining your screening results. Applicants must adhere to Invitation Homes’ qualification requirements, which include a favorable credit history. 

Applicants must adhere to Invitation Homes’ qualification requirements, which include a favorable credit history.  We use our 3rd party contractor, TransUnion, to review an applicant’s credit history and make an approval recommendation.  

Invitation Homes uses our 3rd party provider, TransUnion, to review credit history and provide approval recommendations. TransUnion does not only rely on credit scores to evaluate applications. The company uses its proprietary rental score.

Your credit is one of several factors used in your application. Our application process also considers income, employment, rental history, and background.  Read our qualification requirements to find more information. 

Applicants must adhere to Invitation Homes’ qualification requirements , which include a favorable credit history.

Debt to a previous landlord and open bankruptcies will result in an automatic denial of the application. Read our qualification requirements to find more information. 

No, applications for residency will be automatically denied for debt to a previous landlord or an open bankruptcy. Read our qualification requirements to find more information.

All criminal records are evaluated. The application will be denied for any felony conviction up to six (6) years prior to the application date (subject to local laws/requirements). The application will be denied for any felony conviction for any sex and/or terrorism-related offense(s), regardless of the conviction date. Read our qualification requirements to find more information. 

No, Invitation Homes does not accept applicants who have left a previous rental while owing a landlord money or who have an open bankruptcy. 

If an applicant does not meet our leasing criteria as detailed on the Qualification requirements page, the application will be automatically denied.  

Yes, a cosigner, also known as a guarantor, will be accepted for applicants who do not meet the required rent-to-income ratio or credit denials. Only one (1) guarantor per home is permissible. Guarantors must make at least 4x the monthly rent. Having a guarantor does not guarantee an application will be approved. Read our qualification requirements to find more information. 

Only 1 guarantor per home is permissible. The guarantor must complete an application and pay the application fee. Guarantors must have a gross monthly income of 4x the monthly market rent and meet all other qualifying criteria identified in this screening policy. The guarantor will be required to sign the lease as a Leaseholder. Guarantors may be relatives or an employer; friends may not serve as a guarantor. Read more about guarantors in our qualification requirements.

When determining our qualification requirements, we must follow the laws established by each jurisdiction. The City of Seattle’s guidelines vary greatly from other U.S. regions. 

Yes, you are required to carry an active personal liability policy that includes a minimum of $100,000 in liability coverage - and $100,000 for dog bite liability insurance, if applicable - in accordance with your lease, from an insurance carrier with an AM Best rating of A-VII or better. Liability insurance does not cover your personal items - we strongly encourage you to purchase a renters insurance policy that includes coverage for your personal belongings. 

You are required to carry an active personal liability policy that includes a minimum of $100,000 in liability coverage – and $100,000 for dog bite liability insurance, if applicable,  in accordance with your lease, from an insurance carrier with an AM Best rating of A-VII or better. Liability insurance does not cover your personal items – we strongly encourage you to purchase a renters insurance policy that includes coverage for your personal belongings. 

For dog bite liability insurance, if your carrier excludes coverage for any dog at the residence, you must obtain a separate, stand-alone dog bite liability insurance policy with at least $100,000 in liability coverage for each excluded dog. 

Of course, while we suggest ResidentShield for your benefit, you are welcome to choose any insurance carrier you prefer. Please make sure you send the declaration page to the compliance team at [email protected] . 

Yes, our preferred insurance provider is ResidentShield. You can easily contact ResidentShield at (800) 566-1186 or visit their website. If you purchase coverage with ResidentShield. 

We strongly encourage you to purchase a renters insurance policy that includes coverage for your personal belongings in addition to the $100,000 of required liability coverage. 

You can easily contact ResidentShield at (800) 566-1186 or visit their website at ResidentShield.com/InvitationHomes . If you purchase coverage with ResidentShield, your policy will be automatically delivered to our leasing office, so you won’t have to send proof of insurance. 

Existing ResidentShield renters insurance policy holders should submit their proof of insurance via email to [email protected] . 

The best way to communicate with ResidentShield is to call them at (800) 566-1186 or email them at [email protected] .  

If the information you submitted to ResidentShield is returned, please contact ResidentShield directly for assistance.  

If you choose not to purchase insurance from ResidentShield, you must submit proof of insurance to [email protected] . A courtesy copy (cc) should also be provided to the Leasing Agent (for new move-ins) or the renewal coordinator (for renewals). 

For proof of insurance, you must submit your renters insurance policy declaration page (or pages) that contain the following information to [email protected] : 

• Insured Name (the Resident's name) 

• Insured Address (including unit number, if applicable) 

• Insurance Carrier (or insurance agency) name and contact information 

• Policy Term (dates of coverage) 

• Liability limit equal to or greater than $100,000 

• Interested Party: Invitation Homes Inc., PO Box 3687, Coppell, TX 75019

For proof of insurance, you must submit your renters insurance policy declaration page (or pages) that contain the following information to [email protected] :

• Insured Name (the Resident's name) 

• Insured Address (including unit number, if applicable) 

• Insurance Carrier (or insurance agency) name and contact information 

• Policy Term (dates of coverage) 

• Liability limit equal to or greater than $100,000 

• Interested Party: Invitation Homes Inc., PO Box 3687, Coppell, TX 75019 

Our compliance team will send you an automatic reply. Please remember that this only means the insurance was submitted – not that the insurance is satisfactory. If your coverage is found to be insufficient, we’ll email you.

Your proof of insurance is typically uploaded to our Renters Insurance database within 48 hours (2 business days from the date received, excluding holidays). 

No, your home must have at least one renters insurance policy limit of $100,000 or higher. 

It’s your responsibility to have an active renters insurance policy during the entire lease term and to notify us of any changes to policy terms and conditions. Changes should be sent via email to our compliance team at [email protected] .

If you submitted proof of renters insurance that fulfills all our requirements, but are still being charged for enrollment in the Home Liability policy, please email [email protected] . request for help through our Contact us page.  

It’s your responsibility to have an active renters insurance policy during the entire lease term and to notify us of any changes to policy terms and conditions. Changes should be sent via email to our compliance team at [email protected] . 

The Home Liability policy offers up to $100,000 of coverage against personal liability claims such as slip and fall injuries and accidental damage to your home. 

Please submit your renters insurance policy declaration page to [email protected] .

For proof of insurance, you must submit your renters insurance policy declaration page (or pages) that contain the following information to [email protected] : 

• Insured Name (the Resident's name) 

• Insured Address (including unit number, if applicable) 

• Insurance Carrier (or insurance agency) name and contact information 

• Policy Term (dates of coverage) 

• Liability limit equal to or greater than $100,000 

• Interested Party: Invitation Homes Inc., PO Box 3687, Coppell, TX 75019

Residents must carry $100,000 for dog bite liability insurance, if applicable – in accordance with your lease. For dog bite liability insurance, if your carrier excludes coverage for any dog at the residence, you must obtain a separate, stand-alone dog bite liability insurance policy with at least $100,000 in liability coverage for each excluded dog. 

As an Invitation Homes resident, you're responsible for minor home maintenance such as lawn care, pest control, and changing air filters. Visit our resident responsibilities page for more information. 

When it comes to your home’s maintenance, we’re in this together. Although our ProCare service and maintenance requests cover a lot, you also have resident responsibilities. We do our part. You do your part. The result is a worry-free lifestyle.

Your account will be charged for the following situations, so please avoid them.

• Damage caused by you, your pet, or a guest.

• If an issue is not reported to us and causes damage.

• If someone over the age of 18 is not at your home during a service visit.

• If an appointment is cancelled in less than one business day.

We hope you’ll enjoy your home for many years, but when it’s to move out, please leave it in the same condition as when you moved in. To help you maximize your security deposit refund, please read our Move Out Guide .

We understand that part of making a house a home is creating your own outdoor environment. You’re allowed to make certain changes to the landscaping with approval of the property manager and the HOA (where applicable).

A lack of moisture can cause slab foundations to sink – and eventually fail. So let’s keep your home on the up and up. If you see soil beginning to pull away from the concrete, give it water right away.

Maintaining a consistent moisture level around your home’s perimeter will prevent harmful contraction and expansion. We highly recommend soaker hoses as the easy, earth-friendly way to irrigate your foundation.

Yes. Changing your air filters not only reduces your utility bills and improves the quality of the air in your home, but is important to keep your HVAC system working. Damage or a system cleaning due to a dirty filter may be charged back to your account.

We make it easy to find a beautiful Invitation Home for rent. You can use our convenient website to search by location, neighborhood, size and price. You can also contact our local office by email or phone and connect directly with an agent to view a home. The information for the city or area where you want to live is available on the contact us page  on our website. You can also conveniently tour a home online using our virtual tour option or schedule a tour using the self-tour feature. 

The best way to create a profile is to download the Invitation Homes App. Just follow the step-by-step directions to get started with your personalized home search. You can also create an account on our website . Click the heart icon on any listing and select the “CREATE ACCOUNT” option.  

Simply set up a profile and start searching. When you see a home you love, click the heart icon to save it for later. If you don’t have a profile, scroll to the upper right-hand corner of the Invitation Homes website. Click the gray profile button and choose the “Login/Sign up” option in the dropdown. Follow the directions to easily set up your profile. 

You can view all of your favorite homes by accessing your Invitation Homes profile. If you don’t have a profile, scroll to the upper right-hand corner of the Invitation Homes website. Click the gray profile button and choose the “Login/Sign up” option in the dropdown. Follow the on-screen directions to set up your profile. The homes you love can be easily viewed from your personal dashboard under “Favorites.” You can also find track your favorite homes on the Invitation Homes app.  

We hope you’ll enjoy your home for many years, but when it’s to move out, please leave it in the same condition as when you moved in. To help you maximize your security deposit refund, please read our Move Out Guide .

Yes, lawn maintenance is the resident’s responsibility. Check out a complete list of resident responsibilities  here.

Invitation Homes residents will receive the TaskEasy lawn maintenance package at an exclusive rate of $35* per visit. Other services are available at an additional price. For more details, visit taskeasy.com/offer/invitationhomes or call 844-866-6699

When you  register and schedule  a service visit on TaskEasy’s website or app , you will give them your credit card information. Once the service is complete and you're happy with the results, the credit card on file will be charged.  Phone support is available at 844-866-6699 .

The standard lawn maintenance package includes yard mowing, bagging clippings, weed eating, and debris blowout.

You can schedule a service and manage your plan through TaskEasy’s online portal or mobile app. For 24/7 support call 844-866-6699 .

After each service visit, TaskEasy will email you photos to verify the service is completed to your satisfaction. You will have two days to approve or reject the work. If you do not respond in that time period, the work will be auto-approved and payment will be processed. All services are insured and covered by TaskEasy’s satisfaction guarantee .

Yes. In addition to lawn mowing, TaskEasy offers aeration, fertilization, tree trimming, and more at an additional charge. For a complete list of services, call 844-866-6699 .

Yes. If you need to skip a lawn mowing service, please contact TaskEasy at least 48 hours before your next scheduled service.

Yes. All Invitation Homes residents are required to get regular pest control treatments. You can check out a full list of resident responsibilities  here.

No. Monthly pest control payments will be made to Terminix for a service provided quarterly. However, the Terminix Promise ensures that if pests come back between treatments, so will Terminix. At no additional cost to you.

There are simply too many benefits to list here. For all the details about your plan, call 1-888-406-6102 .

You can schedule a service and manage your plan through your online account with Terminix for 24/7 support, or simply call 1-877-837-6464 .

About every three months. As part of the Terminix Promise, if pests come back between treatments, so will Terminix. At no additional cost to you.

For questions about pet procedures, service requests, etc, please call Terminix directly at 1-877-837-6464 . They will be happy to help you with any questions or needs you may have.

After the first treatment, a Terminix technician will treat the outside of your home only (unless you request an inside treatment as well).

No. To purchase this service at our exclusive, discounted rate, please call 1-888-406-6102 .

For questions about pest procedures, service requests, etc., please call Terminix directly at 1-877-837-6464 . They will be happy to help you with any questions or needs you may have.

Yes, you can see the inside of a house before signing.  First, when you navigate to the home’s dedicated listing page, click on the “360° Virtual Tour” button.  To schedule a Self-Tour, navigate to the home’s dedicated listing page and click on the heart to the right of the green "Apply Now" button. Follow the on-screen directions, and you will reach your personal dashboard, where you’ll be able to schedule a tour. If a home is “coming soon,” you won’t be able to tour it until it is ready for move-in. 

You can tour homes in person and virtually. If you schedule a Self-Tour, you can see the house on your own at a time that is convenient for you. Schedule a Self-Tour from the listing or with the Invitation Homes app. To schedule a virtual tour, navigate to the home’s dedicated listing page and click on the “360° Virtual Tour” button.

To take a virtual tour, navigate to the home’s dedicated listing page and click on the “360° Virtual Tour” button. The 3D tour sequence will pop up in your window.

You can set up a Self-Tour by clicking that option on the home’s online listing, or you can schedule a Self-Tour through the Invitation Homes app. 

To set up a Self-Tour, you are required to create and verify an Invitation Homes profile. Once you have verified your identity, you will be able to choose a date and time that is convenient for your tour.

Coming Soon homes cannot be toured because they may be occupied or going through our update and inspection process. When we complete that process, the home will be available for tours and/or move-in. Keep in mind, you can still apply for a Coming Soon home and take it off the market by paying a hold fee. Read more about our application process.

You will receive a code via email or text message approximately 15 minutes before your scheduled showing. You will be allowed to reschedule the appointment if you need to.

To become a vendor with Invitation Homes, please visit the contact us page  to submit a form on the other inquiries drop-down menu. Select a location and the appropriate new vendor topic and include your information including company name, website, and type of business.

Our partners are expected to comply with industry-standard requirements including:

• Proof of Insurance (General Liability, Commercial Auto, Umbrella and Worker’s Compensation)

• Criminal & Sex Offender background check on Principal of company

• Government watchlist review (OFAC, Money Laundering, and FBI & Terrorist watchlist)

• W-9

• State/County License(s) if applicable

• Signed Vendor Agreement

• Signed Vendor Code of Conduct

• If applicable, share Supplier Diversity certification including, but not limited to Minority Business Enterprise (“MBE”), Women Business Enterprise (“WBE”), and Service-Disabled Veteran (“SDV”)

Please note: We partner with 3rd party companies specializing in vendor compliance to make sure initial requirements are met and to track expiration dates (so everything stays current).

We’re the best at what we do, so we only want to partner with the best. Our Vendor Code of Conduct  highlights our commitment to ethical business practices and regulatory compliance and reflects our core company values.

All vendor partners are responsible for educating their representatives to ensure they understand and comply with these important parts of our Code of Conduct:

• Conflicts of interest

• Ethical business practices

• Associate background checks

• Environmental health & safety

• Labor & human rights

• Financial responsibility

Thank you for being a vendor partner with Invitation Homes! To check on the status of your payment please email [email protected] .