ProCare®
Experience the highest level of professional care.
When it comes to your peace of mind, we’re proactive.
You don't have to wait for something to go wrong. We keep your home in good working order by performing proactive maintenance visits. We encourage you to keep a digital Fridge List of minor issues that can be addressed during routine visits.
Makes sure everything is working as it should.
Catches small issues early – saving you time and hassles.
Helps you feel more comfortable and secure.
ProCare service is part of your worry-free lifestyle.
Starting strong on day 1
Your Move-In Orientation is a key part of ProCare. That’s when we explain everything you need to know about living in your home, including ways to help maintain it. And remember: your home had to pass a rigorous inspection prior to move-in.
About 45 days later
Once you’re settled in, a ProCare certified technician will perform a 45-Day Follow-Up to make sure everything is working properly and address items on your digital Fridge List. You can manage this appointment and your Fridge List on our maintenance app.
Enjoy peace of mind.
You'll be ready to start your worry-free leasing lifestyle with a well-maintained home. If life happens and you need help, you can depend on our friendly pros to deliver timely maintenance. Before you move out, we'll visit for a final Move-out Consultation to help you get your maximum security deposit refund.
Maintenance App
Save time. Do it all online.
Our new, easy-to-use maintenance app is the best way to request a repair, keep up your Fridge List, get service request updates, and watch how-to maintenance videos. Our convenient maintenance portal is always there for you, too.
ProCare frequently asked questions
What is ProCare?
ProCare is our exclusive proactive maintenance program that plays a key role in your worry-free leasing lifestyle. Conveniently scheduled ProCare visits catch small issues early – saving you time, money, and hassle in the long run. Read more about ProCare.
How do I create a work order on the portal?
The easiest way to put a service order into the maintenance portal is with our mobile app . Of course, you can always access the resident maintenance portal on your desktop or browser.
How do I submit a maintenance request?
What counts as an emergency maintenance issue?
One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees. Read more about ProCare.
How do I request emergency maintenance?
Call 888-330-4969 at any time to request maintenance. But if there is a life-threatening event — such as a fire — please call 911. Learn more about ProCare.
Will I be charged for maintenance service requests?
Your account will be charged for maintenance service requests in the following situations, so please avoid them:
Damage caused by you, your pet, or a guest.
If an issue is not reported to us and causes damage.
If someone over the age of 18 is not at your home during a service visit.
If an appointment is canceled in less than one business day.
What are my maintenance responsibilities?
You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). We’ll handle larger maintenance issues. Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out our resident responsibilities page.
How should I prepare for my ProCare visit?
Please enter any maintenance concerns on your Fridge List at least 24 hours before your scheduled visit so your ProCare tech can allow adequate time for the appointment. And make sure the tech has access to all areas of the interior and exterior of the home to allow for a full home checkup. Read more about ProCare.
Can my 17-year-old kid let the ProCare tech in?
Sorry, but no. Someone over the age of 18 must be present for the entire duration of the appointment. Read more about ProCare.
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