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About Invitation Homes

What is Invitation Homes?

Invitation Homes is America’s leading owner and manager in the U.S. single-family home rental industry. We own approximately 80,000 single-family homes for rent across the nation. We serve 16 of the country’s most popular metro areas with a wide selection of beautifully renovated 3-4-and 5-bedroom homes in a variety of great neighborhoods where you want to live. All of our houses for lease are professionally managed and backed by the strength and stability of the leading rental home company in the country. 

Where are your houses located?

Our homes are located in a variety of desirable neighborhoods across 16 of the country’s most popular cities. We have homes in great school districts, close to commercial hubs and transportation. We have houses for rent in communities with amenities like parks, pools and walking and biking trails. Search for your perfect home  .

What are the benefits of leasing with Invitation Homes?

Every Invitation Home is owned by our company, beautifully renovated with quality materials and careful workmanship.  Each house must pass a multi-point quality assurance inspection before you move in and then they are professionally managed and serviced by our local staff of trained professionals and licensed contractors. All of this expertise is dedicated to giving you the home you desire and the peace of mind you deserve. 

Are your homes renovated before I move in?

Each house owned by Invitation Homes is refreshed by our professional staff and local licensed contractors. We use only quality materials from some of America’s top brands. Licensed contractors install all of these products with careful workmanship and each home passes our quality assurance inspection before you move in. 

Do you offer services for my home?

Yes, each home is professionally managed and serviced by our local Invitation Homes staff. Customer service is available online through our Resident Services portal or by phone. To find the phone number or email address in your local city, please see our contact page

Where do I find out more investor information?

Investor Relations information is provided at INVH.com .

Tours

Can you look inside a house before you sign anything?

Yes, you can see the inside of a house before signing.  First, when you navigate to the home’s dedicated listing page, click on the “360° Virtual Tour” button.  To schedule a Self-Tour, navigate to the home’s dedicated listing page and click on the heart to the right of the green "Apply Now" button. Follow the on-screen directions, and you will reach your personal dashboard, where you’ll be able to schedule a tour. If a home is “coming soon,” you won’t be able to tour it until it is ready for move-in. 

How do I visit a home?

You can tour homes in person and virtually. If you schedule a Self-Tour, you can see the house on your own at a time that is convenient for you. Schedule a Self-Tour from the listing or with the Invitation Homes app. To schedule a virtual tour, navigate to the home’s dedicated listing page and click on the “360° Virtual Tour” button.

How do I take a virtual tour?

To take a virtual tour, navigate to the home’s dedicated listing page and click on the “360° Virtual Tour” button. The 3D tour sequence will pop up in your window.

How do I set up a Self-Tour?

You can set up a Self-Tour by clicking that option on the home’s online listing, or you can schedule a Self-Tour through the Invitation Homes app. 

What is required to set up a Self-Tour?

To set up a Self-Tour, you are required to create and verify an Invitation Homes profile. Once you have verified your identity, you will be able to choose a date and time that is convenient for your tour.

How do I tour a home that is coming soon?

Coming Soon homes cannot be toured because they may be occupied or going through our update and inspection process. When we complete that process, the home will be available for tours and/or move-in. Keep in mind, you can still apply for a Coming Soon home and take it off the market by paying a hold fee. Read more about our application process.

How do I access the home when my self-tour appointment is scheduled?

You will receive a code via email or text message approximately 15 minutes before your scheduled showing. You will be allowed to reschedule the appointment if you need to.

Qualification requirements

What are the qualification requirements?

You can find our qualification requirements on our website.

Is there an income requirement, or any other requirements to apply?

Yes, applicants should review the qualification requirements for more information regarding income, rental history, criminal history, occupancy,  insurance , pets and income documentation.  Read our qualification requirements to find more information.

What is the gross household income required to rent with Invitation Homes?

The gross household income required to rent an Invitation Homes house equals 3x the monthly rent. Guarantors will be accepted for applicants who do not meet the required rent-to-income ratio. Only one (1) guarantor per home is permissible. Read our qualification requirements to find more information. 

Is 3x monthly income required to rent?

Yes, the gross household income required to rent an Invitation Homes house equals 3x the monthly rent. Guarantors will be accepted for applicants who do not meet the required rent-to-income ratio or credit denials. Only one (1) guarantor per home is permissible. Read our qualification requirements to find more information. 

What are your age requirements?

All individuals 18 years of age or older residing in the home are required to complete an application, undergo the screening process, and provide the necessary documentation, valid government-issued photo identification, and application fee. Dependents 18 years of age or older must undergo a criminal background check and provide the necessary documentation and application fee. Read our qualification requirements to find more information. 

How many years of credit history are required?

There is no minimum length of credit history required to qualify. However, the length of your credit history is a factor in determining your screening results. Applicants must adhere to Invitation Homes’ qualification requirements, which include a favorable credit history. 

What does Invitation Homes define as favorable in terms of credit history?

Applicants must adhere to Invitation Homes’ qualification requirements, which include a favorable credit history.  We use our 3rd party contractor, TransUnion, to review an applicant’s credit history and make an approval recommendation.  

Do you have a minimum credit score?

Invitation Homes uses our 3rd party provider, TransUnion, to review credit history and provide approval recommendations. TransUnion does not only rely on credit scores to evaluate applications. The company uses its proprietary rental score.

How important is my credit to the application?

Your credit is one of several factors used in your application. Our application process also considers income, employment, rental history, and background.  Read our qualification requirements to find more information. 

Can I rent a house even if I have bad credit?  Does Invitation Homes work with bad credit?

Applicants must adhere to Invitation Homes’ qualification requirements , which include a favorable credit history.

Can I rent if I have a bankruptcy on my credit record?

Debt to a previous landlord and open bankruptcies will result in an automatic denial of the application. Read our qualification requirements to find more information. 

I still owe my previous landlord money. Can I still rent with Invitation Homes?

No, applications for residency will be automatically denied for debt to a previous landlord or an open bankruptcy. Read our qualification requirements to find more information.

How many years of criminal history are reviewed?

All criminal records are evaluated. The application will be denied for any felony conviction up to six (6) years prior to the application date (subject to local laws/requirements). The application will be denied for any felony conviction for any sex and/or terrorism-related offense(s), regardless of the conviction date. Read our qualification requirements to find more information. 

Does Invitation Homes accept applications from people who have an eviction on their record?

No, Invitation Homes does not accept applicants who have left a previous rental while owing a landlord money or who have an open bankruptcy. 

In what cases will residency be automatically denied?

If an applicant does not meet our leasing criteria as detailed on the Qualification requirements page, the application will be automatically denied.  

Do you allow a cosigner?

Yes, a cosigner, also known as a guarantor, will be accepted for applicants who do not meet the required rent-to-income ratio or credit denials. Only one (1) guarantor per home is permissible. Guarantors must make at least 4x the monthly rent. Having a guarantor does not guarantee an application will be approved. Read our qualification requirements to find more information. 

What is required of a guarantor?

Only 1 guarantor per home is permissible. The guarantor must complete an application and pay the application fee. Guarantors must have a gross monthly income of 4x the monthly market rent and meet all other qualifying criteria identified in this screening policy. The guarantor will be required to sign the lease as a Leaseholder. Guarantors may be relatives or an employer; friends may not serve as a guarantor. Read more about guarantors in our qualification requirements.

Why does Seattle have different qualification requirements than all the other markets?

When determining our qualification requirements, we must follow the laws established by each jurisdiction. The City of Seattle’s guidelines vary greatly from other U.S. regions. 

Leasing fees

Are there any fees in addition to the monthly rent?

Yes, all extra fees are outlined in the resident’s lease. Please read more about our leasing fees for more information.

How can I avoid unnecessary fees?

Your account will be charged for the following situations:

  • Damage caused by you, your pet or a guest. 

  • If an issue is not reported to us and causes damage. 

  • If someone over the age of 18 is not at your home during a service visit. 

  • If an appointment is canceled in less than 1 business day.


What is Lease Easy? Why do I have to pay a fee?

Our Lease Easy bundle – which includes Smart Home technology , Air Filter Delivery, and Utility Management – is an important part of your Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience. 

How much is the Lease Easy standard service fee?

While pricing and availability will vary by market, Lease Easy services are required as part of your lease at the cost of up to $60 per month in addition to your rent. Read more about our leasing fees.

Do I have to pay pet rent or fees for my service animal?

Fees, deposits, pet rent and additional insurance are not required for authorized service, assistance, or companion animals. Applicants must submit documentation confirming their service animal’s status. We will review an applicant’s documents in order to confirm they have an approved reasonable accommodation.

Can I pay my first month’s deposit with a money order?

No, Invitation Homes does not accept money orders. Please use the payment portal to pay online. You can also submit certified funds (certified or cashier’s checks) to the local Invitation Homes office. 

What if I can't sign the hold agreement or provide the hold fee within 48 hours of receiving my application approval? Can I have an extension?

If you can't sign the hold agreement or provide the hold fee within 48 hours of receiving your application approval, the home will be placed back on the market to allow other applications. However, as long as it is still on the market, your leasing professional can help you reapply to the home within 30 days. After 30 days, you must start a new application for the home.

Lease Easy bundle

What is Lease Easy? Why do I have to pay a fee?

Our Lease Easy bundle – which includes Smart Home technology , Air Filter Delivery, and Utility Management – is an important part of your Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience. 

What do I get for my $9.95 monthly fee?

Your service includes all the air filters you need for your home, conveniently delivered to your doorstep every three months. It's healthier air, hassle-free.

Why is air filter delivery required in my lease?

Replacing your HVAC’s air filter every three months keeps the system functioning properly and is simply too important to leave to chance. Our partnership with Second Nature protects both you and your home.

Is there a monthly fee for Smart Home services?

Yes, a monthly fee is shown in your lease as an additional fee above your rent. It will be automatically added to your resident account each month.