When it comes to your home’s maintenance, we’re in this together. Although our ProCare service and maintenance requests cover a lot, you also have resident responsibilities. We do our part. You do your part. The result is a worry-free lifestyle.
Your account will be charged for the following situations, so please avoid them.
• Damage caused by you, your pet, or a guest.
• If an issue is not reported to us and causes damage.
• If someone over the age of 18 is not at your home during a service visit.
• If an appointment is cancelled in less than one business day.
We understand that part of making a house a home is creating your own outdoor environment. You’re allowed to make certain changes to the landscaping with approval of the property manager and the HOA (where applicable).
Yes. Changing your air filters not only reduces your utility bills and improves the quality of the air in your home, but is important to keep your HVAC system working. Damage or a system cleaning due to a dirty filter may be charged back to your account.
We hope you’ll enjoy your home for many years, but when it’s to move out, please leave it in the same condition as when you moved in. To help you maximize your security deposit refund, please read our Move Out Guide .
A lack of moisture can cause slab foundations to sink – and eventually fail. So let’s keep your home on the up and up. If you see soil beginning to pull away from the concrete, give it water right away.
Maintaining a consistent moisture level around your home’s perimeter will prevent harmful contraction and expansion. We highly recommend soaker hoses as the easy, earth-friendly way to irrigate your foundation.
As an Invitation Homes resident, you're responsible for minor home maintenance such as lawn care, pest control, and changing air filters. Visit our resident responsibilities page for more information.
Yes, we can accommodate military personnel who have orders to relocate. Military personnel are protected under the Service Members Civil Relief Act. To prove that you qualify, you must provide:
Written notice stating your intent to break your lease due to military orders (at least 30 days notice is preferred).
A copy of your official orders or a letter from your commanding officer confirming the relocation.
Yes, all extra fees are outlined in the resident’s lease. Please read more about our leasing fees for more information.
Your account will be charged for the following situations:
Damage caused by you, your pet or a guest.
If an issue is not reported to us and causes damage.
If someone over the age of 18 is not at your home during a service visit.
If an appointment is canceled in less than 1 business day.
Our Lease Easy bundle – which includes Smart Home technology , Air Filter Delivery, and Utility Management – is an important part of your Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience.
While pricing and availability will vary by market, Lease Easy services are required as part of your lease at the cost of up to $60 per month in addition to your rent. Read more about our leasing fees.
Fees, deposits, pet rent and additional insurance are not required for authorized service, assistance, or companion animals. Applicants must submit documentation confirming their service animal’s status. We will review an applicant’s documents in order to confirm they have an approved reasonable accommodation.
You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). We’ll handle larger maintenance issues. Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out our resident responsibilities page.
The easiest way to put a service order into the maintenance portal is with our mobile app . Of course, you can always access the resident maintenance portal on your desktop or browser.
One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees. Read more about ProCare.
Call 888-330-4969 at any time to request maintenance. But if there is a life-threatening event — such as a fire — please call 911. Learn more about ProCare.
For maintenance emergencies or other urgent issues, please call our 24/7 hotline: 888-330-4969 .
ProCare is our exclusive proactive maintenance program that plays a key role in your worry-free leasing lifestyle. Conveniently scheduled ProCare visits catch small issues early – saving you time, money, and hassle in the long run. Read more about ProCare.
Please enter any maintenance concerns on your Fridge List at least 24 hours before your scheduled visit so your ProCare tech can allow adequate time for the appointment. And make sure the tech has access to all areas of the interior and exterior of the home to allow for a full home checkup. Read more about ProCare.
Invitation Homes service providers make maintenance visits as needed. Read more about ProCare maintenance.
ProCare visits are handled by our professional ProCare certified techs who are background-checked and carefully trained. If a maintenance issue requires the help of a specialist, we have a vendor network of highly qualified technicians and tradespeople who must follow a strict code of conduct. Read more about ProCare.
Someone over the age of 18 must be present for the entire duration of the appointment. Read more about ProCare.
Sorry, but no. Someone over the age of 18 must be present for the entire duration of the appointment. Read more about ProCare.
The Fridge List is a convenient digital list of maintenance items you can tell us that you would like to have addressed during your next ProCare visit. Bundling these items saves us trips and saves you time off. Try using our new maintenance app to manage your list. It’s easy. Read more about ProCare.
The purpose of your resident orientation is to make you feel 100% comfortable in your new home. Your Move-In Orientation is a key part of ProCare, our proactive maintenance program. During the orientation we explain everything you need to know about living in your home, including ways to help maintain it. And remember, your home had to pass a rigorous inspection prior to move-in. Read more about ProCare.
Your account will be charged for maintenance service requests in the following situations, so please avoid them:
Damage caused by you, your pet, or a guest.
If an issue is not reported to us and causes damage.
If someone over the age of 18 is not at your home during a service visit.
If an appointment is canceled in less than one business day.
Please prepare before storms. For details on how to prepare for severe weather and what to do if your home incurs damage, check out these resources .
If you get locked out of the house, you can call our 24/7 hotline: 888-330-4969 . You can also request assistance through the maintenance portal on our mobile app . And you can always access the portal on your web browser here .
You can find the addresses and phone numbers for local Invitation Homes offices in our Office Directory. Please call your local office to request their fax number.
While our offices are closed to the public, office hours are 8:00 a.m. to 5:00 p.m. local time. You can find contact information for each office in our Office Directory.
The best way to contact an Invitation Homes representative is to use our Contact Us page.
The best way to get in contact with someone at Invitation Homes, please use our Contact Us page. This creates a ticket within our system.
If you need to get in touch with an Invitation Homes representative, please use the Contact us form.
As a resident, you are typically responsible for routine cleaning, minor repairs like changing light bulbs, yard upkeep and promptly reporting major repairs to Invitation Homes. Specific maintenance tasks may vary based on your lease agreement. Please visit our Resident responsibilities page to find out more about maintaining an Invitation Home.
Residents can schedule maintenance requests through their maintenance portal and through the Invitation Homes Maintenance app. We send timely updates on requests to residents. We also send maintenance professionals out to your home twice a year for proactive maintenance visits.
We’ll schedule your standard maintenance request right away. Most requests are scheduled at least one to two weeks out. An emergency request is handled right away and can be requested through our emergency request hotline. Find out more about maintenance requests .
Invitation Homes hires local professionals to make sure everything in our homes is well-maintained and in good working order. Before you move-in our professional maintenance team checks your home for issues. You’ll also be able to call emergency maintenance 24 hours a day with just the touch of a button when you download the Invitation Homes maintenance app.
You can pay rent online through the payment portal or through the Invitation Homes app. We also accept cash rent payments at participating stores. Log into your payment portal to get your code for cash payment locations.
Rent payments are due on the 1st of each month. You can also pay early starting on the 28th of each month.
Yes, you can pay rent online. It is easy, convenient, and available 24/7. Our website’s online payment portal allows you to pay rent, update payment types, and to view your account anytime from anywhere.
Yes you can pay rent in cash in person at participating stores. Login to your payment portal to get the code to use at cash payment locations
Pay rent in person by dropping a check or cashier's check at your local office. Most offices have a drop box to leave rent payments after hours. Please do not leave cash in the drop box.
Visits to our local offices can be made by appointment only. We recommend you make payments online.
Some offices may be equipped with drop boxes. We recommend you make payments online. You can pay rent in cash in person at participating stores. Log into your payment portal to get the code to use at cash payment locations.
You can mail your rent check to your local office, but we recommend you make payments online. You can also make cash payments in person at participating stores. Log into your payment portal to get the code to use at cash payment locations.
It is best to always pay your rent on time but if you do miss your due date, you will have a grace period to pay before you are charged late fees. Your grace period and the late fees you could be charged are specified in your lease agreement.
Yes, you can make late payments online through the payment portal using your credit card.
Rent payments are due on the first of each month. Fees for late payments are outlined in your lease and may vary according to state regulations.
We accept various payment methods, including credit cards, debit cards, and ACH payments. Find out about our payment options .
Invitation Homes does not accept partial payments. If you need to enter a payment arrangement, use our Contact Us page.
Yes, you can set up automatic payments through the Invitation Homes payment portal.
Residents whose payments don’t go through because they have insufficient funds, will be charged an insufficient funds (NSF) fee. Check your lease agreement for the specific dollar amount.
If you have questions about the amount of rent due shown on your account, please contact your leasing professional or use our Contact Us page.
You can find your payment history and account statements by logging into the Invitation Homes payment portal.
No, Invitation Homes takes care of our residents’ general HOA fees. However, residents must pay fees associated with violations to an HOA’s covenants, conditions and restrictions.
Please also remember that, in accordance with your lease agreement, Invitation Homes charges a $35 administration fee for any HOA or municipal violation notice we receive for your home. Read more on our Leasing fees page.
We will notify you if your home is part of an HOA during the application process. Leasing a home under an HOA could require additional applications, restrictions, and/or fees. Residents are responsible for any expectations and restrictions that are provided as part of the lease agreement. Read more about what you might expect from leasing a home that has an HOA on our Resident responsibilities page.
Upon application approval, you will receive an email with the covenants, conditions and restrcitions or CC&Rs for your home. These are provided directly by the HOA and provide information specific information to the home you are moving into.
When you receive a violation, it will provide specific information regarding the actions you need to take to cure the issue. You are responsible for fixing the problem and you must send Invitation Homes photos that prove you have resolved the issue. Fines will be billed to your ledger for payment. Find out more from our Leasing Fees Guide .
There is a $35 administrative charge for any resident responsible for violations. This charge is noted in your lease agreement. The charge covers the administrative costs of sending the notice that you are in violation and confirming that you have cured the issue that led to the violation. Find out more from our Leasing Fees Guide .
You are responsible for contacting the HOA and obtaining access to the available amenities you would like to use. If you need some help, a member of the local market team is able to assist.
Renting a house in a community with an HOA has both pros and cons. On the bright side, you may enjoy amenities like pools, parks and cool community events that bring neighbors together. Plus, the HOA can settle disputes, ensuring a tidy and peaceful environment. But it's important to note that if you live in an HOA you need to follow its rules and you could be fined if they are violated. Some HOAs may also charge extra fees to access amenities if they aren’t covered by the annual dues. Please see our Leasing fees guide for more information.
When you rent an Invitation Homes house, we take care of the HOA fees. You just have to abide by the HOA rules and pay any fines for violations. Some HOAs may charge extra fees to access amenities if they aren’t covered by the annual dues. Please see our Leasing fees guide for more information.
Our Lease Easy bundle – which includes Smart Home technology , Air Filter Delivery, and Utility Management – is an important part of your Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience.
Our Lease Easy bundle – which includes Smart Home technology, Air Filter Delivery, and Utility Management – is an essential part of the Invitation Homes worry-free lifestyle. That’s why it’s required with your lease.
No, residents cannot opt out of the Lease Easy bundle. Our Lease Easy bundle – which includes Smart Home technology, Air Filter Delivery, and Utility Management – is an essential part of the Invitation Homes worry-free lifestyle. That’s why it’s required with your lease.
Our Lease Easy bundle – which includes Smart Home technology, Air Filter Delivery, and Utility Management – is an essential part of the Invitation Homes worry-free lifestyle. That’s why it’s required with your lease. The additional fee covers the cost of these services made for your convenience.
Charges for water, sewer, and trash will appear on your resident ledger. You will make one payment monthly that includes all rental and utility fees.
Conservice is a utility management and billing company that will manage water, sewer, and trash on your behalf.
No need to turn on these utilities or transfer them into your name. Water, sewer, and trash will remain in Invitation Homes' name throughout your lease.
There are a lot of benefits to leasing a Smart Home from Invitation Homes. You can see a live view from your front porch, conserve energy usage by controlling your thermostat, lock and unlock doors remotely and get notifications through the app. Find out more about the Smart Home technology installed in our homes.
Yes, a monthly fee is shown in your lease as an additional fee above your rent. It will be automatically added to your resident account each month.
Yes. With the push of a button, you can lock and unlock your door.
Absolutely. You can easily view real-time activity reports on your mobile device and even set alerts for specific activities, such as when people enter and exit.
Yes. You can create an access code for your front door keypad easily – at any time – from your mobile device.
Yes. With your SmartRent service, you can easily create unique access codes for anyone that needs to enter your home, from family members and friends to contractors.
Sorry, but no. For enhanced security purposes, our Smart Home system will only generate random access codes.
Yes. When you create an access code, it’s easy to select the exact time frame for that code to be active.
Yes. You can easily customize settings for your heating and air conditioning and make changes at any time from your mobile device.
Yes, schedules can be created with ease from your smartphone, tablet, or computer. Set specific target temperatures for nighttime, work hours, weekends and more.
Replacing your HVAC’s air filter every three months keeps the system functioning properly and is simply too important to leave to chance. That’s why it’s required with your lease. Our partnership with Second Nature protects both you and your home. Air filter delivery is also an important part of your Invitation Homes worry-free lifestyle.
Air Filter Delivery is a built-in service offered as part of our Lease Easy bundle . Replacing your HVAC’s air filter every three months keeps the system functioning properly and is simply too important to leave to chance. Receiving the right filters right when you need them protects both you and your home.
Your service includes all the air filters you need for your home, conveniently delivered to your doorstep every three months. It's healthier air, hassle-free.
Yes, changing your air filters not only reduces your utility bills and improves the quality of the air in your home, It’s also important to keep your HVAC system working. Damage or a system cleaning due to a dirty filter may be charged back to your account.
Changing your air filter every three months removes harmful toxins from the air and helps lower your energy bill up to 15%.
A $25 fee could be added to your account. Your maintenance technician will use the expiration date on the side of the filter to track replacement. To avoid being charged, please replace your filter right when the new one arrives.
You'll receive your first air filter within the first month after you move in, then every three months after that. You'll always receive the exact number of filters your HVAC system needs.
If you don't receive your air filter when you expect it, please call 888-423-1555 and we'll send your filter again.
If the box you received is labeled incorrectly, check the filter itself. Often times, the correct filter will be inside. Please try installing the filter you received, and if it doesn't fit, call 888-423-1555 . We will send you the correct filter.
When your Second Nature air filter has been shipped, you will receive a confirmation email that includes your tracking information and a link to check your delivery status.
Pop filters, with their innovative flex-lock technology, capture 97% more of the smallest particles in your home's air*. That's better for your air quality than the run-of-the-mill fiberglass air filters you can buy at most stores.
Pop filters are not available in every filter size, so you may receive another type of high-quality filter if your home's filter size(s) are not available.
Eco-minded – Because they pop open, we use less cardboard to shop – reducing our carbon footprint.
Simplified installation – Pop filters work no matter which side they're installed on.
Better filtration – 2.5x more surface area than flat fiberglass filters for better airflow.
* Industry-standard ASHRAE 52.2 tested 04.10.2020 as compared to flat fiberglass filters and a major filter media manufacturer.
Yes, lawn maintenance is the resident’s responsibility. Check out a complete list of resident responsibilities here.
Invitation Homes residents will receive the TaskEasy lawn maintenance package at an exclusive rate of $35* per visit. Other services are available at an additional price. For more details, visit taskeasy.com/offer/invitationhomes or call 844-866-6699
When you register and schedule a service visit on TaskEasy’s website or app , you will give them your credit card information. Once the service is complete and you're happy with the results, the credit card on file will be charged. Phone support is available at 844-866-6699 .
The standard lawn maintenance package includes yard mowing, bagging clippings, weed eating, and debris blowout.
You can schedule a service and manage your plan through TaskEasy’s online portal or mobile app. For 24/7 support call 844-866-6699 .
After each service visit, TaskEasy will email you photos to verify the service is completed to your satisfaction. You will have two days to approve or reject the work. If you do not respond in that time period, the work will be auto-approved and payment will be processed. All services are insured and covered by TaskEasy’s satisfaction guarantee .
Yes. In addition to lawn mowing, TaskEasy offers aeration, fertilization, tree trimming, and more at an additional charge. For a complete list of services, call 844-866-6699 .
Yes. If you need to skip a lawn mowing service, please contact TaskEasy at least 48 hours before your next scheduled service.
Yes. All Invitation Homes residents are required to get regular pest control treatments. You can check out a full list of resident responsibilities here.
No. Monthly pest control payments will be made to Terminix for a service provided quarterly. However, the Terminix Promise ensures that if pests come back between treatments, so will Terminix. At no additional cost to you.
There are simply too many benefits to list here. For all the details about your plan, call 1-888-406-6102 .
You can schedule a service and manage your plan through your online account with Terminix for 24/7 support, or simply call 1-877-837-6464 .
About every three months. As part of the Terminix Promise, if pests come back between treatments, so will Terminix. At no additional cost to you.
For questions about pet procedures, service requests, etc, please call Terminix directly at 1-877-837-6464 . They will be happy to help you with any questions or needs you may have.
After the first treatment, a Terminix technician will treat the outside of your home only (unless you request an inside treatment as well).
No. To purchase this service at our exclusive, discounted rate, please call 1-888-406-6102 .
For questions about pest procedures, service requests, etc., please call Terminix directly at 1-877-837-6464 . They will be happy to help you with any questions or needs you may have.
At Invitation Homes, we carefully price our homes. Our rental rates are determined by considering various factors, including the property, market conditions and rates of similar homes nearby. Rest assured, your home's rent is competitively priced, often even below full market value.
Invitation Homes reviews our residents' rental history to determine their renewal eligibility. Your rental history includes factors such as on-time rent payments, home property maintenance and adherence to HOA and city regulations. If you qualify, you'll receive an email offer with multiple renewal options, allowing you to choose the one that best suits your needs.
If our leasing professionals don't hear from you 60 days before your lease end date (deadline may vary), according to the terms of your lease, we will need to move you to a month-to-month lease. You’ll be charged at a prorated rate detailed in your renewal offer email.
Don’t worry. You can always contact your leasing professional to change your lease status.
Want a change of scenery?
Invitation Homes allows current residents and approved applicants to transfer to our other homes, provided you meet transfer eligibility requirements. You can read our transfers page for more information.
If you choose not to purchase insurance from ResidentShield, you must submit proof of insurance to [email protected] . Make sure to email your renters insurance policy declaration page (or pages) that contain the following information:
Insured's Name (your name)
Insured's Address (including unit number, if applicable)
Insurance Carrier (or insurance agency) name and contact information
Policy Term (dates of coverage)
Liability limit equal to or greater than $100,000
Interested Party: Invitation Homes Inc., PO Box 3687, Coppell, TX 75019
A courtesy copy (cc) should also be provided to your leasing professional.
If you haven’t submitted your air filter amount and sizes, you can update that information by filling out this form .
We hope you’ll enjoy your home for many years, but when it’s to move out, please leave it in the same condition as when you moved in. To help you maximize your security deposit refund, please read our Move Out Guide .
Don't see the answer to your question?