Resident Insurance

INVITATION HOMES
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Life can be unexpected, which is why your lease with Invitation Homes requires renters insurance. Quality insurance is the best way to protect yourself and your home against fire, wind, lightning, water damage, and theft. And fortunately, as an Invitation Homes resident, protecting your home has never been easier. You can buy insurance through our preferred provider, ResidentShield, or you can buy through any third-party vendor of your choice. Additionally, if you do not purchase renters insurance, we will enroll you in our Invitation Homes Liability-Only policy, for your convenience. Renters insurance is mandatory for the financial protection of your family and your home – please take the time to select coverage that best fits your needs.

Four Fast Facts - Resident Insurance

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Coverage Requirements

As an Invitation Homes resident, you are required to carry active liability insurance in the amount of $100,000, with an additional 10,000 in dog-bite liability insurance (if applicable). ResidentShield is our preferred vendor for renters insurance, and using them offers unique benefits. With ResidentShield, you will be pre-approved as a current or future resident and your policy will be automatically delivered to our leasing office, so you won’t have to send proof of insurance.  Review the ResidentShield Brochure (Spanish version).

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Support/Contact Information

If you purchase insurance through a third party carrier, you must submit proof of insurance to [email protected] and provide a courtesy copy (“cc”) to the leasing agent (for new move-ins) or the renewal coordinator (for lease renewals).

Purchase a renters insurance policy at residentshield.com or by calling a licensed Resident Shield agent at (800) 566-1186.

For existing ResidentShield insurance policy holders, please email [email protected] with any questions.

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Policy Information

Your renters insurance policy declaration pages should include:

  • Insured Name (the Resident’s name)
  • Insured Address (including unit number, if applicable)
  • Insurance Carrier (or insurance agency) name and contact information
  • Policy Term (dates of coverage)
  • Liability limit equal to or greater than $100,000
  • Interested Party: Invitation Homes, Inc., PO Box 3687, Coppell, TX 75019

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Resident Shield / Master Policy

If our records show that you do not have an active renter’s insurance policy with $100,000 of liability coverage, in accordance with your lease terms, you will be enrolled in the Invitation Homes Liability-Only policy and will be charged a recurring fee of $15.50 each month until you purchase insurance through another provider and provide proof of coverage.

Please note, the IH liability-only policy solely covers damage to the landlord’s property in the event that you cause damage; it does not provide coverage for your belongings in the event your personal property is damaged.

We strongly encourage you to purchase a renters insurance policy that includes coverage for your personal contents in addition to the $100,000 of required liability coverage.

Resident Insurance FAQ

What are Invitation Homes’ Insurance Requirements?
You must carry active liability insurance in a minimum amount of $100,000, with an additional $10,000 in dog-bite liability insurance (if applicable). It is your responsibility to ensure you have an active renters insurance policy during your entire lease term and to notify Invitation Homes of any changes to policy terms/conditions. Any changes to policy terms/conditions should be sent to our compliance team at  [email protected].

Does Invitation Homes have a Preferred Insurance Provider?
Yes. ResidentShield is our preferred vendor for Renters Insurance. You can easily contact ResidentShield at (800) 566-1186 or visit their website at www.ResidentShield.com. If you choose coverage with ResidentShield:

  • You will be “pre-approved” by ResidentShield as a current or future resident, and
  • You will not have to send “proof of insurance.” All ResidentShield policies are automatically uploaded into our compliance tracking system at the time of purchase.

What are Invitation Homes’ Dog Breed Restrictions?
Restricted dog breeds include: American Pit Bull Terriers, Rottweilers, Staffordshire Terriers, and any dog that has a percentage or mix of any of those breeds. Any canines other than domestic dogs are not permitted, such as wolves, coyotes, dingoes, jackals, etc., along with any canine or wolf hybrids.  For example, a Husky Wolf or Timber Wolf mix is not permitted.

Can I select any insurance carrier?
Yes, while we suggest ResidentShield for your benefit, you can select the insurance carrier of your choice and send the declaration page to the compliance team at [email protected]. A “Dec Page” typically includes the following information:

  • Insured Name (the Resident’s name)
  • Insured Address (including unit number, if applicable)
  • Insurance Carrier (or insurance agency) name and contact information
  • Policy Term (dates of coverage)
  • Liability limit equal to or greater than $100,000
  • Interested Party: Invitation Homes, Inc., PO Box 3687, Coppell, TX 75019

Proof Of Insurance

Do I need to provide proof of insurance to Invitation Homes?
It depends on whether or not you purchase insurance from ResidentShield.

  • Yes: If you purchase insurance from a third-party insurance carrier, you must submit proof of insurance to [email protected].  A courtesy copy (“cc”) should also be provided to the Leasing Agent (for New Move-Ins) or the Renewal Coordinator (for Renewals).
  • No: If you purchase insurance from ResidentShield, you do not have to send any “proof of insurance”.  All ResidentShield policies are automatically uploaded into our compliance tracking system at the time of purchase.

What policy information must be sent to ResidentShield?
You must submit the renters insurance policy declaration page(s).  A “Dec Page” typically contains the following information:

  • Insured Name (the Resident’s name)
  • Insured Address (including unit number, if applicable)
  • Insurance Carrier (or insurance agency) name and contact information
  • Policy Term (dates of coverage)
  • Liability limit equal to or greater than $100,000
  • Interested Party: Invitation Homes, Inc., PO Box 3687, Coppell, TX 75019

How quickly does Yardi upload proof of insurance into Voyager’s Renters Insurance Interface?
Documents are normally uploaded within 48 hours (two business days from date received).

Can I combine two $50,000 insurance policies to satisfy the $100,000 policy limit? 
No, your home must have at least one renters policy limit that equals $100,000.

How will I know Invitation Homes has successfully received my proof of Insurance?
Our compliance team will send you an automatic reply. Remember that this only means the insurance was submitted; it does not mean the insurance submission is satisfactory. The automatic reply email will be styled as follows:

From:  [email protected]
To:  Resident’s Name

Thank you for submitting your renter’s insurance.
We will reply only if any information on the document is incorrect or requires updating.  Policy and service inquiries submitted to this inbox will not be replied to.

– ResidentShield Compliance Team

Communication

What is the best way to communicate with ResidentShield?
You should email [email protected] with any questions regarding residents insurance.

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