Maintenance Service Requests


Maintaining Your Home

From proactive service visits to emergency maintenance, Invitation Homes provides the highest level of service to our residents. As an Invitation Homes resident, you have control of your maintenance requests. Create an account and download the Invitation Homes Maintenance app to:

  • Request a repair or change maintenance service anytime.
  • Upload photos and videos of your issue or add notes so we know all the details.
  • Track all service requests in one place and be notified every step of the way.
  • Rate and provide feedback on your completed service.

COVID-19 Response: Contactless Service Visits

As Invitation Homes continues to respond to service requests, we’re taking extra measures to prevent the spread of the coronavirus through our new Contactless Service Visits.

We’re in this together, so we’re asking you to help prevent the spread by taking the same precautions we’ve asked our technicians to take when entering your home——this keeps our visits as contactless as possible. Find out how Contactless Service works>>

Request Service Button

This button will direct you to the maintenance portal. Your username is the email address you provided to Invitation Homes. If you previously accessed the online maintenance portal, click the “Forgot Your Password” link to create a new password. If this doesn’t work, please create a new account. If you are creating a new account, click the “Don’t have an account? Sign up” link under the login box. For urgent issues, call your local maintenance number found on the Contact Us page; do not use the online option. Learn more about how to use the maintenance portal to manage your “Fridge List” and submit service requests.

Request Service From Your Phone With Our New Maintenance App

Did you know it’s easier to submit a service request using the Invitation Homes maintenance app? It simplifies how to request maintenance, track, and submit information on requests.


In addition to emergency maintenance requests, Invitation Homes provides ProCare service. ProCare starts before you walk in the door with our multi-point home inspection and continues throughout your lease. Learn more about our ProCare service here.

Common Household Fixes

If you’re experiencing simple maintenance issues, we’ve provided a few videos to help you resolve the problem.

Resident Home Care Responsibilities

When it comes to your home’s maintenance, we’re in this together. Invitation Homes will resolve your home’s major maintenance issues. And although our ProCare Service and maintenance requests cover much of your home’s maintenance, you also have resident responsibilities. See more resident responsibility information.
Request Service Button


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