Maintenance Service Requests

INVITATION HOMES

Maintaining Your Home

From proactive service visits to emergency maintenance, Invitation Homes provides the highest level of service to our residents. As an Invitation Homes resident, you have control of your maintenance requests. Visit the Maintenance Portal to:

  • Request a repair or maintenance service
  • Track and access your home maintenance services 24/7
  • Access your maintenance service history
  • Use the digital ‘Fridge List’ to keep track of minor maintenance requests for your next ProCare visit
  • Rate and provide feedback on your completed serviceRequest Service Button

This button will direct you to the maintenance portal. Your username is the email address you provided to Invitation Homes. If you previously accessed the online maintenance portal, click the “Forgot Your Password” link to create a new password. If this doesn’t work, please create a new account. If you are creating a new account, click the “Don’t have an account? Sign up” link under the login box. For urgent issues, call your local maintenance number found on the Contact Us page; do not use the online option. Learn more about how to use the maintenance portal to manage your “Fridge List” and submit service requests.

ProCare Services

In addition to emergency maintenance requests, Invitation Homes provides ProCare Service. ProCare Service starts before you walk in the door with our multi-point home inspection and continues throughout your lease.  Learn more about our ProCare Services here.

Common Household Fixes

If you’re experiencing simple maintenance issues, we’ve provided a few videos to help you resolve the problem.

Resident Home Care Responsibilities

When it comes to your home’s maintenance, we’re in this together. Invitation Homes will resolve your home’s major maintenance issues. And although our ProCare Service and maintenance requests cover much of your home’s maintenance, you also have resident responsibilities. See more resident responsibility information.
Request Service Button

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Lease Friendlier

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Qualification Requirements

Learn more about the screening and selection policy to qualify to lease an Invitation Home.

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Providing Excellent Service

“The customer service is so professional and satisfying. It makes renting so easy and comfortable.” – Jean D., Miami