At Invitation Homes, we take care of major issues like appliances, heating, and air conditioning systems. But our residents are expected to handle smaller items like light bulbs, pest control, minor plumbing clogs, and basic pool maintenance. See a full list of your responsibilities .
Request a repair or maintenance service.
Track your home maintenance services 24/7.
Access your maintenance service history.
Easily upload and edit photos and videos from your phone.
Reschedule service visits and receive push notifications for upcoming visits.
Want to see some helpful tips from our friendly pros that make doing your part easier? Our series of how-to videos will walk through common household fixes.
The button below takes you to our maintenance portal login screen. Your username is the email address you gave us. If you’ve previously accessed the portal, click the “Forgot Your Password” link to create a new password. To create a new account, click the “Don’t have an account? Sign up” link under the login box.
For urgent issues, call our 24/7 hotline: 888-330-4969 .
In addition to emergency maintenance requests, we deliver ProCare service on a regular basis. ProCare starts before you move in with our multi-point home inspection and continues throughout your lease.
Through our convenient maintenance portal. The easiest way to get there is with our new mobile app. Of course, you can always access the portal on your desktop.
The easiest way to put a service order into the maintenance portal is with our mobile app . Of course, you can always access the resident maintenance portal on your desktop or browser.
One that is dangerous, hazardous, or could cause damage to the property or your personal well-being without immediate attention, such as no water or power, flooding or a broken pipe, and no heat when the outside temperature is below 50 degrees. Read more about ProCare.
Call 888-330-4969 at any time to request maintenance. But if there is a life-threatening event — such as a fire — please call 911. Learn more about ProCare.
For maintenance emergencies or other urgent issues, please call our 24/7 hotline: 888-330-4969 .
You’ll be expected to handle little things like changing air filters and light bulbs and maintaining the lawn, landscape, and pool (if you have one). We’ll handle larger maintenance issues. Pest control and minor plumbing clogs are also resident responsibilities. For more info, please check out our resident responsibilities page.
Your account will be charged for maintenance service requests in the following situations, so please avoid them:
Damage caused by you, your pet, or a guest.
If an issue is not reported to us and causes damage.
If someone over the age of 18 is not at your home during a service visit.
If an appointment is canceled in less than one business day.
No, pools must be maintained by Invitation Homes trained professionals. Please promptly contact your local Invitation Homes maintenance team to resolve any pool-related issues. Please do the same for any safety features, such as self-closing and self-latching gates.
If you get locked out of the house, you can call our 24/7 hotline: 888-330-4969 . You can also request assistance through the maintenance portal on our mobile app . And you can always access the portal on your web browser here .