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Social responsibility


As one of the nation’s premier home leasing and management companies, we have an opportunity to make a profound impact through sustainability and corporate responsibility initiatives.

We seek to create an exceptional leasing experience for our residents, foster a workplace where our associates can thrive and implement practices that build stronger, more sustainable neighborhoods — benefiting both our residents and the communities where we operate.

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Residents


By offering quality homes in attractive neighborhoods, we give residents the choice to lease a home in a community that may not have otherwise been attainable.

We strive to provide our residents with a worry-free leasing lifestyle through service that includes welcoming them with an in-person home orientation at move-in, making their lives easier with our Smart Home technology and other service offerings, providing urgent maintenance service combined with our best-in-class ProCare® Professional Maintenance platform, and surveying residents to ask for feedback that can help us make their experience even better.

Resident initiatives

We strive to provide our residents with a worry-free leasing lifestyle through service that includes welcoming them with an in-person home orientation at move-in, making their lives easier with our smart home technology and other value-add service offerings, caring for their home through our ProCare property management platform, and surveying residents to ask for feedback that can help us make their experience even better. We have successfully driven consistently high resident satisfaction by promoting a culture of Genuine CARE, including through a formal recognition program and by linking a portion of all operational associates’ compensation to resident satisfaction. Maintaining consistent and transparent communication with our residents is a priority. Through our external website, we seek to promote transparency, including:

We also believe it is important to listen to our residents, and we take their feedback to heart in our quest to continuously enhance the Genuine CARE we provide. We survey residents at each key step in their journey with Invitation Homes, such as at move-in and move-out, and after every interaction they have with an Invitation Homes associate or vendor.

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Community

We recognize that the vitality of our business is directly linked to the vitality of the communities in which we operate. We invest in upfront renovations of our homes and maintain them to high standards through timely maintenance services. These investments benefit our communities by creating jobs, enhancing neighborhood appearance and livability, and improving the overall quality of life for our residents and their neighbors. They also improve our relationships with local communities and homeowners’ associations.

We encourage our associates to be good neighbors by partnering with local organizations to provide support to those in need. We’re actively engaged in a broad range of community and philanthropic activities in our markets, contributing funds nationwide and providing associates 20 hours of paid volunteer time each year.

Learn more
Invitation Homes National Community Impact

Community impact

As the nation’s premier home leasing and management company, Invitation Homes is proud to provide high-quality homes and an elevated living experience to the growing number of Americans who choose to rent versus own. We recognize that the vitality of our business is directly linked to the vitality of the communities in which we operate, and we are proud to present our annual look at the positive impact we make on our core market communities.

See our national impact
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Associates

Our associates are the backbone of our Company, and we understand that nothing is accomplished without the day-to-day dedication of our invaluable teams. Whether they are a front-line market associate who represents us each and every day with our residents or centralized team members who support the front line and strive to ensure the quality and consistency of our work, our associates are our greatest asset.

From our focus on associates’ well-being, health, and safety to our reinforcement of a supportive and collaborative culture, we act with honesty, integrity, and respect. Our efforts aim to foster a workplace culture that values respect and belonging. We support equal access to opportunities through our hiring practices and are committed to fair practices that ensure a level playing field for all associates. The investment in our people is directly linked to our strategic business initiatives and measured by those outcomes. We expect this to position us as an employer of choice and one of the nation’s leading home leasing companies.

Equal Employment Opportunity Report (EEO–1)

At Invitation Homes, we believe in creating a supportive and collaborative culture where any person can thrive. Read our Equal Employment Opportunity Report (EEO–1) to see our Company’s workforce representation.

Read EEO-1
Engagement and development

Investing in associates through training and development

Each year, we conduct an annual compliance training campaign. Associates complete assigned e-learning modules that highlight important sections of our Code of Business Conduct and Associate Handbook, including anti-harassment, ethics and fair dealing, fair housing principles, cybersecurity and information security and emergency preparedness, among others.

Associate surveys

We value continuous dialogue with our associates. Associates participate in the Our Family. Your Voice. continuous listening survey. The purpose is to provide a regular feedback loop that will help leaders better understand how associates are feeling and where we need to focus our efforts to become an employer of choice and a great place to work.


Wellness and benefits

Compensation and benefits

Attracting, developing and retaining the best people is crucial to all aspects of Invitation Homes’ business and is central to our long-term success. We structure our total rewards and benefits package to attract and retain a talented and engaged workforce.  

Associate wellness 
We offer a comprehensive wellness program including mental health services, physical health programs, and financial literacy education. Our Employee Assistance Program (EAP) is free for our associates and everyone in their household.

Workplace safety

Enhancing workplace safety 
Invitation Homes is dedicated to continued excellence in protecting the health and safety of our associates. Our Injury and Illness Prevention Program ensures safety in every aspect of our business. Our Safety Committee meets regularly to review safety policies and develop and distribute educational tools for associates. We maintain strong compliance programs, set clear expectations around safe behaviors and equip our teams with the tools they need to work safely.

Invitation Homes leases and manages a fleet of several hundred vehicles, including vans, trucks and sedans that are used by field-based associates. In concert with the Invitation Homes’ Vehicle Use Policy, we’ve developed a formal Fleet Vehicle Safety Program to improve driver safety and reduce enterprise risk associated with driver behavior and habits. Proper maintenance of our fleet vehicles is another important safety precaution, and all vehicles receive regularly scheduled maintenance following manufacturer recommendations.